Administration Assistant - Integrated Discharge Team

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS hospital in the UK is seeking a Band 3 Administration Assistant to join its Integrated Discharge Team. This role involves supporting the team in data management, correspondence, and monitoring patient discharge processes. Candidates should possess good communication and organizational skills, and have a GCSE in English and Maths. The position offers a salary between £24,937 and £26,598. Join a collaborative environment committed to service excellence and staff well-being.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme and annual leave

Wagestream - access to earned pay

Free Park & Ride service

Free 24-hr confidential counselling support

On-site Nursery

On-site cafes with staff discounts

Flexible staff bank

Salary Sacrifice schemes

Qualifications

• GCSE in English and Maths (Grade C or above) or equivalent.
• Experience with Microsoft Office and patient information systems.
• Ability to handle data management efficiently.

Responsibilities

• Monitor and manage the discharge hub inbox for timely correspondence.
• Collect and interpret patient data for the Integrated Discharge Team.
• Ensure that the Patient Tracker spreadsheets are regularly updated.
• Process referrals and manage records accurately.
• Complete daily discharge summaries and situation reports.

Skills

Excellent general IT skills

Ability to create and manage databases and spreadsheets

Good communication skills

Ability to work without supervision

Ability to work in a multi-disciplinary setting

Education

GCSE Grade C or above in English and Maths or equivalent

Tools

Microsoft Office

PAS

Optica

ICE

SystmOne

Job description

An opportunity has arisen to join the Integrated Discharge Team, as Band 3 Administration Assistant

The post holder will be responsible for supporting the Integrated Discharge Team in providing comprehensive and efficient collection, analysis and input of high-quality patient data and administrative support. To provide an essential support service to the Integrated Discharge Team ensuring the smooth running of the Team, the patients discharge journey, impacting on hospital flow and performance.

The post holder will work closely with the Home First Hub, and system partners supporting with processing and uploading of referrals, monitoring the Discharge Hub Mailbox and disseminating communications to appropriate team members, as well as providing accurate and timely reports.

Interview date: 7th January 2026

Main duties of the job

The post holder will be expected to monitor the discharge hub inbox, keeping up to date with correspondence, upload referrals, ensure our trackers and spreadsheets are updated, and to complete daily discharge data and information to assist the Integrated Discharge Team in sustaining the work of the team.

The post holder will need to have good communication skills, be organized and have an attention to detail, there will be an expectation on behalf of the Integrated Discharge Team to speak with other departments to share and resolve queries relating to patient discharge.

This role requires excellent organisational skills and the ability to work both independently and collaboratively, with an ability to use your own initiative and work under pressure.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• The collection and interpretation of comprehensive and accurate data for the Integrated Discharge Team.
• Manage data and information to assist the Integrated Discharge Team in sustaining the work of the team, which will contribute to the overall improvement of Discharge Services across the whole Organisation. Extraction of data from PAS, ICE, Optica and SystmOne
• Monitor the Discharge Hub Outlook Box keeping up to date with correspondence within the integrated Discharge Team in a timely manner.
• Process referrals from current referral system (ICE at time of writing) and accurately record and manage referred patients Optica entries.
• Complete all elements of the covid Discharge Situation Report daily and send to NHS England.
• Ensuring the Patient Tracker spreadsheets are up to date: daily use entries in addition to totalling referral and discharge tables and Fast Track Outcome sheets
• Completing the daily Discharge Summaries.
• Support with Out of Area Referral forms, liaising with Out of Area Trusts and Social services as required.
• Respond to ad-hoc requests from senior nursing and medical staff for information related to quality and improvement schemes within the Integrated Discharge Team.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Person Specification

Qualifications

• GCSE Grade C or above in English and Maths or equivalent

Experience

• Good experience of Microsoft office and PAS, Optica ICE and SystmOne

Skills

• Ability to create and use a database, spreadsheet applications and excellent general IT skills
• Ability to work without supervision and direction
• Ability to work within a multi-disciplinary setting
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year, pro rata