Administration Assistant | Essex Partnership University NHS Foundation Trust

Essex Partnership NHS Foundation Trust; Colchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare organization in Colchester is looking for an Administration Assistant to provide essential support to clinical teams. The role involves greeting patients, handling calls, and maintaining clinical systems. Ideal candidates will have excellent communication skills, a positive approach to patient care, and proficiency in Microsoft Office. Enjoy benefits like 27 days holiday and a generous pension plan while supporting patient services.

Benefits

27 days holiday plus bank holidays

Pension up to 14.5%

Staff discounts and benefits

Relocation package up to £8K

Interest-free season ticket loans

Flexible working from day one

Job share options

Qualifications

• Must possess relevant administrative experience.
• Able to prioritize tasks and manage time effectively.
• Demonstrates professionalism in all interactions.

Responsibilities

• Greet service users and professionals.
• Answer calls and monitor email accounts.
• Order appointments and manage transport bookings.
• Update clinical systems and cover receptions.
• Perform general administrative duties.

Skills

Ability to use initiative

Excellent communication skills

Flexible and detail-oriented

Computer literacy (Word, Excel, Outlook)

Compassionate approach to patient care

Professional and polite demeanor

Job description

Overview

Previous applicants need not apply

An exciting opportunity has arisen to recruit permanent Administration Assistant working at Herrick House, Colchester. We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support, face to face and over the telephone. This role may involve travelling to the various sites we manage to provide admin support to our services and receptions. The areas we cover are North East Essex. This role is Monday to Friday 9 am to 5 pm. We will offer you support, supervision, training and the opportunity for personal development. You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use. We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing. Successful candidates are expected to be professional, efficient, friendly and polite.

Responsibilities

• Greeting service users and professionals
• Answering calls via phone
• Monitoring an email account for work and processing messages appropriately
• Ordering, booking appointments and transport
• Updating clinical systems
• Covering receptions when required
• General administrative duties to the Clinical Teams
• Use of Microsoft packages (full training provided for the database system)
• Working collaboratively as a team and when needed, lone working

Qualifications and Skills

• Ability and confidence to use initiative and prioritise tasks
• Excellent communication skills and relevant administrative experience
• Flexible and detail-oriented
• Computer literate with experience of Microsoft Word, Excel and Outlook
• Positive and compassionate approach to patient care
• Professional, efficient, friendly and polite

Support and Training

You will be given full training on the systems we use and offered supervision, support to fulfil your potential, and opportunities for personal development.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service
• Excellent pension of up to 14.5% of pensionable pay
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits
• £8K relocation package if you move to Essex to join us
• Season ticket loans (interest-free) for travel to and from work
• Work bank shifts to supplement income and develop skills
• Flexible working available from day one for most roles
• Job share options are welcomed

Additional

Please find attached job description and job specification detailing main responsibilities and duties. This advert closes on Friday 31 Oct 2025.