Administration Assistant / Cynorthwyydd Gweinyddol (101075) Administration Assistant / Cynorthw[...]

Wales & West Housing Association; Mountain Ash; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent housing organization in South Wales is looking for an experienced Administration Assistant to provide essential administrative support to the Senior Administration Officer and the wider team. The ideal candidate will have a strong customer service orientation, excellent communication skills, and proficiency in Microsoft Office. Benefits include a competitive salary of £24,499-£26,573, generous annual leave, and opportunities for professional development.

Benefits

Defined Contribution or Defined Benefit pension

25 days annual leave, increasing to 30

Opportunities for development and growth

Comprehensive support for sickness

Qualifications

• Proven experience in administration within a customer-focused environment.
• Comfortable working independently and as part of a team.
• Positive attitude and strong personal values.

Responsibilities

• Provide assistance and support to the Senior Administration Officer.
• Deliver effective administrative support to all departments.
• Maintain a high quality, friendly customer-orientated reception service.

Skills

Microsoft Office proficiency

Customer service skills

Effective communication

Teamwork

Education

Experience in an administration role

Job description

Administration Assistant / Cynorthwyydd Gweinyddol (101075)

Classifications

• Appointment Type: Permanent
• Department: Administration / PA
• Hours: 37 per week
• Location: South Wales
• Salary: £24,499 - £26,573 per annum as of the 1st Jan 2025 (Band C)
• Assessment Date: Tuesday, 2nd December 2025
• Closing Date: 21/11/2025
• Ref No: 101075

Job Advert

The Opportunity

We are seeking an experienced Administration Assistant based at our Head Office, in Llanishen, South Wales. You will have a demonstrable track record of working within an admin team within a housing or customer focused environment to make a real difference to people's lives, homes and communities.

Who are we looking for?

We are looking for someone who is genuinely passionate about what we do and wants to play a key role in helping us deliver excellent services to our residents. With a strong customer-focused and empathetic approach, you will bring proven experience in administration and be confident supporting the Senior Administration Officer with a variety of tasks and projects.

This role suits someone who is comfortable working both independently and as part of a small, busy team, and who can manage their workload effectively while making sound decisions.

A positive, flexible attitude and strong personal values that align with ours are essential, along with excellent communication skills and a commitment to continuous improvement. Proficiency in Microsoft Office (Word, Excel, Outlook) is required.

What you will be doing?

Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the administration function and provide assistance and support to the Senior Administration Officer and wider team. You will enable the delivery of services to our residents by providing effective administrative support to all departments within the Group.

You must also be a good communicator and provide a high quality, friendly customer-orientated reception service. Reception duties form part of this role and therefore you should be able to provide good customer service when dealing with the general public face to face.

This role includes supporting the delivery of a high quality service by responding to external partners delivering this service on behalf of the Association as well as taking personal responsibility for dealing with resident/staff queries.

For further information about the role please view the attached role profile in the recruitment pack.

Who are Wales & West Housing (WWH)?

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.

What's in it for you?

• Salary £24,499- £26,573 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas.
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.

Apply now

Applying is easy, just click the blue button below and upload your CV and cover letter answering the following questions:

• Why are you interested in the role?
• Any relevant skills, knowledge and behaviours that make you suitable for the role, including some examples of any relevant experience, qualifications or training.

Applications are being accepted via our online application process only, unless a disability makes this more difficult. If this is the case or you require any more information about the application process, please contact the Human Resources Department on 079 7067 5480.

If you cannot attend the advertised assessment date(s) please indicate this in the appropriate section in the application form. Please be aware that we may not be able to change the date of the assessment or interview if you are shortlisted.

We do not pay any expenses for interview/assessment days.

The equal opportunities information requested is for monitoring purposes only, in line with our commitment to equality and diversity, and will not affect the outcome of your application.

It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call 079 7067 5480 to make sure it has arrived.

Successful candidates may be required to undertake a DBS check due to the nature of the role.

Closing date:

Friday, 21st November 2025

Assessment date:

Tuesday, 2nd December 2025

#s1-Gen

We are seeking an experienced Administration Assistant based at our Head Office, in Llanishen, South Wales. You will have a demonstrable track record of working within an admin team within a housing or customer focused environment to make a real difference to people's lives, homes and communities.

We are looking for someone who is genuinely passionate about what we do and wants to play a key role in helping us deliver excellent services to our residents. With a strong customer-focused and empathetic approach, you will bring proven experience in administration and be confident supporting the Senior Administration Officer with a variety of tasks and projects.

This role suits someone who is comfortable working both independently and as part of a small, busy team, and who can manage their workload effectively while making sound decisions.

A positive, flexible attitude and strong personal values that align with ours are essential, along with excellent communication skills and a commitment to continuous improvement. Proficiency in Microsoft Office (Word, Excel, Outlook) is required.

Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the administration function and provide assistance and support to the Senior Administration Officer and wider team. You will enable the delivery of services to our residents by providing effective administrative support to all departments within the Group.

You must also be a good communicator and provide a high quality, friendly customer-orientated reception service. Reception duties form part of this role and therefore you should be able to provide good customer service when dealing with the general public face to face.

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You'll enjoy:

• Salary £24,499- £26,573 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas.
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.