Administration Assistant - Bank

Mersey Care NHS Foundation Trust; Knowsley; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A major health Trust in the North West is looking for an Administrative support role to provide high-quality support across various departments. Key responsibilities include acting as the first point of contact, handling patient referrals, and maintaining records. Candidates should have strong administrative and communication skills. This role offers flexible working arrangements across several locations including St Helens and Liverpool.

Qualifications

• General Admin and clerical experience are essential.
• Excellent time management and organisational skills required.
• Strong communication skills and a flexible work approach.

Responsibilities

• Act as first point of contact for telephone and reception enquiries.
• Register patient referrals on appropriate systems.
• Maintain records in line with Trust Policies and Procedures.
• Contribute to ordering stationery supplies and associated procedures.
• Assist in producing and sending appointments.

Skills

General Admin experience

Clerical experience

Excellent time management

Organisational skills

Communication skills

Flexible approach to work

Job description

About the Role

To work as part of an administrative team providing temporary, high quality and co‑ordinated support as specified within the placement request. The post will vary depending on the assignment and department helping to provide an efficient and cost‑effective service to the Trust.

Key Responsibilities

• Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
• Effective liaison with multi‑disciplinary staff, patients, carers and outside agencies, including dealing with appointment/service enquiries.
• Register patient referrals for the service on appropriate systems following the service referral pathway.
• Maintain appropriate records as directed by Line Manager in line with Trust Policies and Procedures.
• Contribute to the ordering of stationery supplies and associated procedures.
• Assist in producing and sending appointments and giving appropriate patient information/advice.
• Liaise with various teams and services across the community division to undertake varied admin and clerical duties in line with the assignment.

Working Hours & Locations

Shifts may be located across the Division, such as St Helens, Liverpool, Warrington and may include various locations depending on service needs.

Qualifications

General Admin and clerical experience are essential along with excellent time management, organisational, communication skills and a flexible approach to work.

About Mersey Care

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Additional Information

Flexible working requests will be considered for all roles.

Contact

For further details / informal visits contact:
Name: Susan Evans
Job title: Admin Operational Manager
Email address: [e-mail]