Administration Assistant

Hartlepool; Tees Valley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Hartlepool Borough Council is seeking an experienced administrative professional to join the SEND team and provide day-to-day support to SEN Officers, the SEND Team Leader, and the Head of Service. You will maintain records, manage case data, and help with EHCP processes.

Strong IT skills and MS Office proficiency are essential, along with clear written and verbal communication. The role requires reliability, flexibility and an ability to work with minimal supervision.

Qualifications

• Experience in administrative functions and data systems.
• Clear written and verbal communication skills.
• Proficient IT skills and Microsoft Office applications.

Responsibilities

• Provide day-to-day administrative support to SEN Officers, SEND Team Leader, Head of Service and the SEND team.
• Maintain accurate records on SEND databases and case management systems.
• Process incoming correspondence, reports and assessments related to EHC needs assessments and EHCPs.
• Keep confidential records in line with GDPR and Local Authority policies.
• Assist with Tribunal and mediation administration, including collating relevant documentation.
• Contribute to service improvement initiatives and administrative processes.

Skills

Administrative experience

Data systems

Written and verbal communication

IT skills

Meeting setup

Tools

Microsoft Office

Job description

Working at Hartlepool Borough Council offers a chance to be part of a dynamic team, dedicated to making a real difference in the lives of local residents. The council values innovation, inclusion, and collaboration, welcoming individuals who are passionate about public service and committed to building a better future for the community.

The job role will involve:

• Providing day-to-day administrative support to SEN Officers, SEND Team Leader, Head of Service and the wider SEND team.
• Maintaining accurate records on SEND databases and case management systems.
• Processing incoming correspondence, reports and assessments relating to EHC needs assessments and EHCPs.
• Maintaining confidential records in accordance with GDPR and Local Authority policies.
• Assisting with Tribunal and mediation administration, including collation of relevant documentation.
• Contributing to service improvement initiatives and administrative processes.

About you:

• Be approachable, friendly, flexible and helpful
• Experience of working in an administrative function role and use of data systems
• Have clear communication skills, both written and verbal
• Demonstrate IT skills and the use of Microsoft Office Applications
• Ability to work on own initiative
• Able to set up meetings and events and prepare agendas and minutes.

Interviews to be held on Wednesday 26th August 2026.

This post is subject to safer recruitment measures, including an enhanced DBS with a barring list check for Children