Administration Assistant

University Hospital of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent NHS Trust in Stoke-on-Trent is seeking a motivated Administration Assistant to provide reception and administrative support. The ideal candidate will demonstrate effective communication skills and be able to multitask in a busy environment. Responsibilities include assisting pharmacy staff, handling incoming communications, and ensuring high standards of professionalism. Experience in administrative roles and familiarity with Microsoft Office are essential. Opportunities for professional development are part of the organizational culture.

Benefits

Professional development opportunities

Friendly departmental environment

Qualifications

• Experience in administration/clerical tasks.
• Ability to communicate with a diverse range of people.
• Familiarity with Microsoft Office applications.

Responsibilities

• Provide reception duties and administrative support to senior management.
• Work with pharmacy staff on procuring consumables.
• Ensure high standards of professionalism in service delivery.

Skills

Effective communication skills

Organisational skills

Ability to work on own initiative

Computer literacy

Ability to work under pressure

Education

NVQ2/RSA2 word processing or equivalent

Job description

Administration Assistant

The closing date is 11 February 2026

UHNM is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

We are looking to appoint a cheerful and motivated person with great interpersonal skills.

Main duties of the job

This post is based at Royal Stoke University Hospital Site, however, you may be asked to provide support at the County Hospital.

The post holder's role will be split between reception duties/administrative support to the senior management team and working as part of the procurement team. Duties will include working with pharmacy staff, use of Microsoft office applications, answering the telephone, dealing with incoming post and emails. Monitoring and ordering consumables in collaboration with the PA/Office Supervisor. Whilst working in procurement you will work within a small team to raise orders, liaise with Suppliers, review invoices and credit notes.

The post holder will be responsible for maintaining high standards of professionalism and providing services in accordance with the Trust's values and behaviours. Other qualities include the need to be punctual, reliable, of smart appearance and hard working with a professional demeanour.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

Are you an ambitious and highly motivated individual looking to obtain more experience within the NHS, then look no further. The Pharmacy Directorate require an organised person with a flexible and adaptable approach in undertaking a busy work schedule to work both within the Pharmacy Directorate Office and the Pharmacy Procurement Team. You will need to be able to work in a calm, logical and methodical way but be able to multi‑task whilst dealing with frequent interruptions and you must possess effective communication skills. The ability to work on your own initiative is required along with good basic education and RSA Word Processing. The ability to use Microsoft office is essential to allow you to produce the standard or work required.

Experience of minute taking would be an advantage.

The Pharmacy Directorate is a friendly department.

Education and qualifications

NVQ2/RSA2 word processing or equivalent

Experience

Administration/clerical background

Skills, Ability & Knowledge

Ability to communicate with a wide range of people

Ability to work as a team member and have the ability to work on own initiative, completing allocated work and ensuring rotas are complied with.

Good organisational skills

Ability to deal confidently and directly with all members of healthcare teams and members of the public.

Ability to work accurately and under pressure.

Ability to work unsupervised and within departmental guidelines/SOPs

Pride in establishing and maintaining high standards of work and attention to detail

Computer literate with good general keyboard skills, for using the pharmacy computer systems, including ordering, receiving and stock and rectifying stock discrepancies.

Well organised and able to work within a set timescale

Person Specification

Qualifications

• Good general education NVQ2/RSA2 word processing or equivalent

Knowledge, Skills, Training and Experience

• Administration/clerical background
• Ability to communicate with a wide range of people
• Ability to work as a team member and have the ability to work on own initiative, completing allocated work and ensuring rotas are complied with.
• Good organisational skills
• Ability to deal confidently and directly with all members of healthcare teams and members of the public.
• Ability to work unsupervised and within departmental guidelines/SOPs
• Pride in establishing and maintaining high standards of work and attention to detail
• Computer literate with good general keyboard skills, for using the pharmacy computer systems, including ordering, receiving and stock and rectifying stock discrepancies.
• Well organised and able to work within a set timescale
• Knowledge of using/inputting into databases, spreadsheets, computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust