Administration Assistant

Alfianni Online - Artist Netwerk; Newcastle upon Tyne; On-site; GBP 25,000; Full time

Job summary

A leading NHS Foundation Trust in Newcastle upon Tyne is seeking a motivated Band 2 Administration Assistant to provide efficient reception services and support the outpatient team. The role includes managing patient documents, answering enquiries, and working as part of a team. Candidates should have good communication skills and a solid grasp of English and Maths. This is a full-time, permanent position offering a salary of £24,465 per annum.

Qualifications

• Good standard of English and Maths at GCSE or equivalent at grade C or above.
• Keyboard skills with a sound knowledge of computers.
• Good communication skills, both written and verbal, including telephone.

Responsibilities

• Support the provision of an efficient admin and clerical service within the operational services department.
• Prepare, update and keep patient documents available in a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquiries promptly.
• Ensure data input is amended as necessary.

Skills

Good communication skills

Keyboard skills

Good standard of English and Maths

Education

GCSE or equivalent at grade C or above

Tools

NHS software packages (SystmOne, eRecord)

Job description

Job Summary

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Outpatient Team within the Dermatology Department for a Band 2 Administration Assistant.

Post holders will provide an efficient reception service to clinicians and patients, working both independently and as part of a team while following all policies and procedures.

Main Duties

• Provide face‑to‑face reception duties, including checking in/out patients and making appointments. • Maintain an organised approach to work with excellent communication skills, flexibility, and reliability.

About Us

We are a flexible, patient‑focused NHS Foundation Trust, delivering high standards of care across several sites, including Royal Victoria Infirmary and Freeman Hospital. We offer flexible working arrangements where possible.

Details

• Band 2 – £24,465 per annum
• Contract: Permanent, Full‑time (37 h 30 min per week)
• Location: Royal Victoria Infirmary, 317 02, NE1 4LP
• Reference number: 317‑2025‑44‑38‑DR‑VA1

Job Responsibilities

• Support the provision of an efficient admin and clerical service within the operational services department.
• Prepare, update and keep patient documents available in a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquiries promptly.
• Ensure data input is amended as necessary.

Person Specification – Essential

• Good standard of English and Maths at GCSE or equivalent at grade C or above.
• Keyboard skills with a sound knowledge of computers.
• Good communication skills, both written and verbal, including telephone.

Person Specification – Desirable

• ECDL computer qualification.
• Knowledge of NHS software packages (SystmOne, eRecord).
• Previous experience working within the NHS in an administrative or clerical role.

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

The Newcastle upon Tyne Hospitals NHS Foundation Trust
Royal Victoria Infirmary
317 02, NE1 4LP