Administration Assistant

Orders of St. John Care Trust; Melksham; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

28 days holiday (incl Bank Holidays)

Higher pay at weekends

Free DBS

Employee Assistance Programme

Refer a Friend up to £1,000

Blue Light Card & My Rewards

Job summary

Orders of St. John Care Trust is seeking an Administration Assistant for Melksham Gardens, our new 80-bed care home opening in 2027.

You’ll provide reception and administrative support to the Home Manager, ensuring smooth daily operations and a warm welcome for residents, families and colleagues. This permanent role requires prior admin or reception experience, comfort with Microsoft Office, and good cash-handling and record-keeping skills.

Qualifications

• Previous experience in an administrative or reception role.
• Comfortable using Microsoft Office.
• Experience handling cash and keeping records up to date.
• GCSE Maths and English qualifications preferred.

Responsibilities

• Support the Home Manager with a full range of reception, administrative and basic finance tasks to ensure the home runs smoothly.
• Be the first point of contact for enquiries, providing a professional, welcoming service.
• Manage enquiries, keep records and reports up to date, and handle basic financial tasks.
• Help organise events and activities and establish administrative routines for the new home.
• Work with colleagues to create a positive and organised environment for residents, families and staff.

Skills

Administration

Reception

Cash handling

Microsoft Office

Education

GCSE Maths and English

Tools

Microsoft Office Suite

Job description

We’re one of the largest not for profit care provider in the UK, specialising in providing high quality, person-centred care for older people, in care homes and extra care housing nationwide.

At OSJCT we care about our residents and we care about each other. That means you’ll enjoy great career development working for an expanding organisation. Because we’re a not for profit trust, we invest every penny we make in the people who live in our homes and the people who work here too. This means better quality care and lovely homes for our residents, along with competitive wages and great training and development for our people.

We provide outstanding care, working closely with leading experts on dementia and elderly care. And we’re currently modernising our portfolio of care homes – refurbishing our existing homes and moving into new, inspiring, contemporary care homes too.

As we expand nationwide, we need more people with the right mix of skills, passion and ambition to help us grow even more.

Administration Assistant

Location: Melksham, Wiltshire

Pay Rate: £13.67 per hour

Contract Type: Permanent

MELKSHAM GARDENS – A BRAND-NEW CARE HOME OPENING IN 2027

Be part of something from the very beginning.

We’re looking for a friendly, organised and enthusiastic Administration Assistant to join the team at Melksham Gardens, our brand-new 80-bed care home in Melksham.

RECRUITMENT OPEN DAY

Come and meet the team and find out more:

Wednesday 21st October
10am – 3pm
Melksham Town Hall – Council Chamber

Come along to find out more about Melksham Gardens, the Administration Assistant role and what it’s like to be part of a brand-new care home team. We’d love to meet you!

A LITTLE ABOUT MELKSHAM GARDENS

Our new purpose-built home on Longleaze Lane will provide residential, nursing and dementia care, alongside respite and day care.

The home will feature 80 en-suite bedrooms, landscaped gardens, private dining, a cinema, gym and wellbeing facilities, activities room, salon and spa, and family accommodation. Innovative technology, including circadian lighting and acoustic monitoring, will support our person-centred approach to care.

Designed around residents’ comfort, wellbeing and independence, Melksham Gardens will provide a welcoming environment for residents, their families and colleagues.

A UNIQUE OPPORTUNITY

Joining a brand-new home is exciting – but it is also different.

Depending on the progress of the home, you may join us during the preparation and mobilisation period or as we welcome our first residents. Your exact start date may therefore be subject to change and could be later than initially anticipated.

We’re looking for someone who is organised, adaptable and excited to help shape a home from the very beginning. As Administration Assistant, you’ll play an important role in helping the home run smoothly, establishing effective administrative processes and creating a warm and professional first impression for everyone who visits.

You’ll have the opportunity to help establish Melksham Gardens within the local community, support the team as the home prepares to open and contribute to creating a welcoming environment where residents, families and colleagues feel at home.

ABOUT THE ROLE

As Administration Assistant, you’ll support the Home Manager with a full range of reception, administrative and basic finance activities to help ensure the home runs smoothly.

Often the first point of contact for enquiries, you’ll demonstrate a professional, friendly and welcoming manner to everyone who visits, lives and works in the home. You’ll help create a positive first impression while providing essential administrative support to the wider team.

Your responsibilities will include managing enquiries, keeping records and reports up to date, handling basic financial tasks and supporting the day-to-day administration of the home. You’ll also help ensure that visitors follow the infection control procedures in place, coordinate any required testing arrangements and organise couriers and associated administrative tasks as needed.

Our homes are fun, too, so you’ll also support the planning and organisation of events and activities, from celebrating residents’ milestone birthdays to fetes, colleague presentations and other special occasions.

As part of a brand-new home, you’ll help establish administrative routines, support the team as the home prepares to welcome its first residents and contribute to creating a positive and organised working environment.

You’ll work alongside colleagues who are passionate about providing a safe environment, as well as warmth and kindness to everyone who lives and works in our homes.

ABOUT YOU

You’ll have previous experience in an administrative or reception role and feel confident using Microsoft Office. You’ll also have experience handling cash and keeping reports and records up to date. Ideally, you’ll have Maths and English qualifications to GCSE level.

Most importantly, you’ll be comfortable working in an elderly care setting and able to relate to residents in a caring, sensitive and respectful manner.

This is a busy and varied role, so you’ll need to be efficient, organised and confident using your initiative to ensure tasks are completed accurately and on time. With excellent communication and interpersonal skills, you’ll be able to build positive relationships with residents, families, visitors and colleagues alike.

You’ll also be adaptable, proactive and enthusiastic about the opportunity to join a new home. If you enjoy helping others, take pride in your work and want to play an important part in creating something special, we’d love to hear from you.

AND IN RETURN

The Trust is a great place to work. We’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in.

We’re committed to supporting our colleagues to grow and develop, offering opportunities for training and development within a nurturing, engaging and rewarding environment.

Here are some of the benefits you’ll enjoy as a valued member of our team:

• 28 days holiday (including Bank Holidays)


• Higher rates of pay at weekends


• Free DBS


• Access to our Employee Assistance Programme


• Refer a Friend scheme, rewarding you up to £1,000 for every recommendation who successfully starts working for us


• Blue Light Card and “My Rewards” programme, offering discounts on shopping, days out, restaurants and much more

BE PART OF THE BEGINNING

If you’re an organised and approachable administrator who enjoys supporting others and wants to help create something special, we’d love to hear from you.

Come and help us make Melksham Gardens a truly exceptional place to live, work and belong, playing an important role in creating a welcoming home for residents, families and colleagues from day one.

We reserve the right to close this role before the closing date, with no advance notice. We do encourage you to complete an application as soon as possible if interested.