Administration Assistant

The Pudding; Lancashire; On-site; GBP 20,000 - 27,000; Full time

Job summary

A healthcare support organization is looking for a proactive Quality and Risk Admin Support to join their team in Blackpool. The role involves providing essential administrative support to ensure compliance and operational delivery, including onboarding administration, handling inquiries, and maintaining documentation. The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and the ability to manage multiple priorities. The position offers a competitive pay of £12.60 per hour and a range of employee benefits.

Benefits

NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Qualifications

• Understanding of Information Governance is essential.
• Excellent written and verbal communication skills are needed.
• Good literacy and numeracy skills required.
• Strong organisational skills and ability to work under pressure.

Responsibilities

• Provide administrative support to the Quality and Risk team.
• Handle enquiries through various communication channels.
• Maintain documents and databases efficiently.
• Conduct clinician compliance checks daily.

Skills

Effective communication skills

Organisational skills

Information Governance understanding

Microsoft Office proficiency

Digital skills

Education

GCSEs at grades 9-4 or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Post: Quality and Risk Admin Support

Pay: £12.60 per hour

Hours: 37 hours per week

Accountable to: Head of Quality and Risk

Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW

Closing date: 28th December 2025

Overview Of Role

We’re on the lookout for a proactive admin support to join our Quality and Risk team to support operational delivery and compliance. This is a role that will be responsible for providing onboarding focussed administration support across FCMS, safeguarding the integrity of our processes by validating details such as identity, right‑to‑work and registration checks (plus more), maintaining precise records across all systems, ensuring a smooth, professional and compliant experience for our clinicians as required. Additional administrative duties will extend to support other functions managed by the Quality and Risk Department. You’ll play a key part in embedding our culture within a dynamic and fast‑paced environment.

Day To Day Duties

• Handle enquiries by email, post or in person and signpost as needed.
• Scheduling meetings, producing agendas, minutes of meetings.
• Creating and maintaining documents and databases (including SharePoint, Excel and other systems).
• Undertake clinician compliance checks daily.
• Maintain company fleet tracker, ensuring vehicle compliance.
• Provide ad‑hoc reception cover, creating a warm and professional first impression.
• Quality and Risk general administrative support.
• Undertake any other ad‑hoc general duties as required.
• Manual handling duties on occasion will be required.
• Driving fleet vehicles on occasion will be required (Full UK drivers licence required subject to insurance requirements).

Ready to make a difference? If you’re excited by the opportunity, apply now!

Our Key Expectations Are

• Self‑awareness, living authentically.
• Adaptability – being ready to adjust depending on the situation.
• Openness – what you see is what you get.
• Positivity with a real sense of being able to strive for the impossible.
• Generosity of spirit – everyday should be an opportunity to act with kindness.
• Ability to have fun – taking the role seriously, whilst being yourself.

Our Why

To nurture an environment of inspiration, innovation and disruption so that people in our world receive exceptional healthcare for this generation, and the next.

Values

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren’t here to be average, we’re here to be awesome!
• Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become.
• Brave: We challenge the norm. We have the courage to get the difficult jobs done.
• Oompf: We have natural oompf! It’s infectious!
• Go‑getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas and positivity.

Benefits

• NHS Pension
• Cycle to Work Scheme
• Career Development Opportunities
• Attendance Bonus
• Staff Benefit Scheme
• Free Tea & Coffee
• Eye Care Contributions

Disability Confident Employer – As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

DBS: This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification

Skills, Knowledge & Competencies – Essential

• Information Governance understanding and awareness.
• Effective communication skills, both verbal and written.
• Sound working knowledge of Microsoft packages including Word, Excel, and email.
• Good literacy and numeracy skills.
• Excellent organisational skills.
• Ability to manage and prioritise own workload.
• Ability to work under pressure and remain calm and focused.

Desirable

• Administration qualifications.

Experience – Essential

• Demonstrated ability to meet deadlines, schedules, set goals/objectives.
• Demonstrated ability to operate in an environment of fast paced change.
• Problem solving.
• Proficient and experienced in the use of a PC and computer skills; including the use of email, word processing and spreadsheets.
• Excellent digital skills, confidence and experience in using various software packages competently.
• Demonstrated high level of interpersonal and communication skills including excellent written and verbal communication skills.
• To be able to use a computer and the main software packages competently.
• Competent in Microsoft Office and confident in creating reports, newsletters, and presentations.

Desirable

• Working within a healthcare environment.
• Administrative, telephone or reception experience.
• Information Governance and Data Security understanding and awareness.

Qualifications

• Desirable GCSEs at grades 9-4 (A* - C) or equivalent.

Personal Qualities

• Administration skills.
• The ability to organise your time and workload.
• Be thorough and conscientious in your work.
• Strong organisational skills and a keen eye for detail.
• A proactive and can‑do attitude, with the ability to manage multiple priorities.
• Confidentiality and discretion.
• Ability to manage own workload.
• Ability to work well with others and teamwork.
• Excellent verbal communication skills.
• Time‑management.
• Adaptability.
• Flexibility.
• Friendly!
• Qualification or experience of minute taking.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.