Administration Assistant

Networking Women in the Fire Service; Greater London; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading firefighting organization in Greater London is hiring an Administration Assistant to join their switchboard team. The role involves providing excellent customer service and performing various administrative tasks. Ideal candidates will possess strong communication skills, organizational abilities, and experience with IT applications. The position offers a fixed-term contract with a salary ranging between £31,132 and £36,723 per annum. Benefits include holiday leave and access to a gym.

Benefits

26 days’ holiday plus bank holidays

Free access to the Brigade gym

Contributory pension scheme

Cycle to work scheme

Qualifications

• Experience of dealing with members of the public.
• Experience of using a range of IT applications and office systems.
• Ability to liaise effectively and appropriately with staff.

Responsibilities

• Provide excellent service liaising with staff and visitors.
• Carry out administration duties including responding to emails.
• Assist with the facilities management of the London Operations Centre.

Skills

Customer care practice

Working on a computerised switchboard

Excellent oral communication skills

Excellent written communication skills

Organisational skills

IT applications and office systems

Job description

Post: Administration Assistant

Salary: £31,132 per annum

Grade: FRS B

Salary range: £31,132 – £36,723 per annum

Contract type: Fixed Term until 30/09/2026

Working pattern: Full-time

Application closing date: 4 PM on Tuesday 16 December 2025

London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city.

We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non‑operational team (our teams who work behind the scenes to support our front‑line services, including HR, IT, Finance, Procurement, Communications etc.).

An exciting opportunity has arisen for an experienced and enthusiastic Administration Assistant to be a key part of our dedicated switchboard team. The successful individual will be working in a professional, and friendly environment, with training and development opportunities and great benefits.

The LFB has a responsibility to provide an excellent, efficient and effective customer care service through its reception, switchboard and paging facilities when contacted by the public and internal staff for non‑emergency purposes.

We are currently recruiting for a full time Administration Assistant to join our vibrant, successful and passionate team at LFB London Operations Centre in Merton. In this outward‑facing key role you will provide an excellent service liaising with staff and visitors, either face to face, over the telephone using a computerised switchboard and via online communications such as email. You will carry out a range of administration duties including responding to emails, taking minutes, producing documents for meetings and assisting with the facilities management of the London Operations Centre.

To succeed you will have the experience of dealing with members of the public along with working on a computerised switchboard, possessing good keyboard skills, be confident on the telephone and make every contact count. You will maintain a high standard of customer care practice at all times and will have excellent oral and written communication skills. Additionally, you will be well organised and will be able to work flexibly in a team.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Eligibility

LFB Staff on probation are not eligible to apply.

Assessment Overview

Stage 1

To apply, please complete the online application, upload a copy of your up‑to‑date CV and provide evidence to address the following selection criteria:

1. Experience of using a range of IT applications and office systems both manual and computerised.
2. Experience of organising, planning, and prioritising work and ensuring that deadlines are met.
3. The ability to liaise effectively and appropriately with staff at all levels and to ensure good customer care practice.
4. Knowledge of the reasons for having an equalities policy, why it needs to be observed in all areas of work, and a good understanding of appropriate behaviour to support this policy.

Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above.

Shortlisted candidates will be invited to attend stage 2.

Please ensure you give yourself enough time to complete and submit your application. Late or un‑submitted applications cannot be accepted.

Please note any correspondence received from us will be via e‑mail and sent to the address you provide on your application form.

Stage 2

Assessment for this role is due to take place in January 2026. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Additional Information

Benefits of working for the London Fire Brigade

• 26 days’ holiday plus bank holidays
• Additional leave between Christmas Day and New Year
• Family (including maternity) leave and emergency support leave
• Free access to the Brigade gym
• Use of the Brigade’s Medical Adviser/physios/fitness advisers
• Free counselling
• Season ticket loans
• Join social networks including our Equality Support Groups
• Contributory pension scheme
• Cycle to work scheme
• Staff discount scheme including access to Blue Light Card retail and hospitality discounts
• Opportunity to access affordable accommodation

Criminal records check

In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.