Administration Assistant

Aneurin Bevan University Health Board; Gilwern; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Wales is seeking an Administrative Support professional to join the Nevill Hall Children's Centre. Key responsibilities include managing correspondence, phone communication, and clerical duties. Candidates should possess strong communication skills and IT proficiency, along with a desire to support children's wellbeing. The position offers a competitive benefits package and opportunities for training and career development.

Benefits

Competitive benefits package

Extensive training and development opportunities

Occupational health support

Wellbeing Centre of Excellence

Qualifications

• Exceptional communication skills required.
• Proficient in Microsoft Office.
• Desirable office experience.
• Polite and calm phone demeanor required.

Responsibilities

• Act as first point of contact for the Centre.
• Perform clerical duties such as filing and correspondence.
• Maintain and develop databases for smooth operations.
• Process incoming and outgoing mail efficiently.

Skills

Excellent verbal and written communication skills

Strong keyboard and IT skills

Experience in an office or reception environment

Calm, patient and polite telephone manner

Ability to work to deadlines

Interest in the wellbeing of children and young people

Proactive, adaptable

Welsh language knowledge

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail].

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post, and if you are short‑listed you will be contacted via the email account you used to apply.

Aneurin Bevan University Health Board supports flexible working and may withdraw this vacancy if the position is filled via internal redeployment. The successful candidate will be based at Nevill Hall but may need to travel to other sites to provide cover for annual leave or sickness.

Responsibilities

• Collect and open post, type emails and correspondence, and act as the first point of contact for Nevill Hall Children's Centre.
• Answer telephone calls and liaise with the public, staff and professionals in a sympathetic and professional manner.
• Perform general clerical duties such as filing (manual and electronic), scanning and sending out signed letters and reports promptly.
• Maintain and develop databases and systems to support the smooth running of the Centre and ensure all tasks comply with departmental procedures.
• Process incoming and outgoing mail, support communication across the team and carry out any other tasks compatible with the grade as assigned by the Children's Centre Team Lead.

Qualifications

• Excellent verbal and written communication skills.
• Strong keyboard and IT skills and confidence in using Microsoft Office packages.
• Desirable experience in an office or reception environment.
• Calm, patient and polite telephone manner.
• Ability to work to deadlines, use initiative and maintain professionalism.
• Interest in the wellbeing of children and young people.
• Proactive, adaptable and committed to delivering high‑quality administrative support.
• Welsh language: desirable; Welsh and/or English speakers are equally welcome to apply.

Benefits & Development

• Competitive benefits package and extensive training and development opportunities.
• Paid mandatory training, in‑house programmes and opportunities to complete recognised qualifications.
• Clear career pathways, including management development programmes.
• Flexible working and promotion of a healthy work‑life balance.
• Occupational health support and a Wellbeing Centre of Excellence.
• Commitment to the Clinical Futures strategy to enhance care closer to home.

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.