Administration Assistant

APM Cleaning & Repair Ltd; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A facilities management company is seeking a proactive Business Administrator in Gateshead to support regional Contract Managers. The full-time role involves managing communications, preparing reports, and coordinating onboarding processes. Ideal candidates will have proven administrative experience and strong IT skills, particularly in Microsoft Office, along with excellent communication abilities. A competitive hourly rate of £12.60 and comprehensive holiday entitlement are offered.

Benefits

28 days holiday including bank holidays

Real Living Wage Employer

Qualifications

• Proven experience in an administrative or office-based role.
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook).
• Excellent communication and organisational abilities.
• Ability to work independently and as part of a team.
• High attention to detail and a proactive approach to problem-solving.

Responsibilities

• Act as the primary administrative support for Contract Managers.
• Use Company CRM and Scheduling System 'BigChange'.
• Manage client communications via email and phone.
• Prepare and maintain client performance reports and timesheets.
• Coordinate onboarding processes and manage supplies.

Skills

Strong IT skills (Microsoft Office)

Excellent communication abilities

Organisational abilities

High attention to detail

Proactive problem-solving

Job description

Job Title: Administration Assistant

Location: B2, Kingfisher House, Kingsway North, Gateshead, NE11 0JQ

Hours: Ideally 37.5 hours per week (Monday to Friday, 9:00 17:00 with 30-minute unpaid lunch)

May be able to provide part-time hours if requested.

Hourly Rate: £12.60 - We are a Real Living Wage Employer

Holiday Entitlement: 28 days per annum (including bank holidays)

Candidates will be sent a link to our application form via email. If you do not receive this email, unfortunately your initial application has not been successful.

Job Summary

APM is seeking a proactive Business Administrator to join our head office team in Gateshead. This is a full-time, permanent position supporting our regional Contract Managers and existing Administrator in delivering high-quality administrative services across our contracts.

Key Responsibilities

• Act as the primary administrative support for Contract Managers, ensuring smooth day-to-day operations.
• Use Company CRM and Scheduling System 'BigChange'.
• Manage client communications via email and phone, maintaining a professional and responsive service.
• Prepare and maintain client performance reports, timesheets, and contract documentation.
• Coordinate onboarding processes, including ID badge creation, training module support, and document verification.
• Order and manage stock and supplies for contracts.
• Occasionally accompany Contract Managers to client sites to assist with training delivery and audits.

Required Skills & Experience

• Proven experience in an administrative or office-based role.
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook).
• Excellent communication and organisational abilities.
• Ability to work independently and as part of a team.
• High attention to detail and a proactive approach to problem-solving.