Administration assistant

Kirkby Health Centre; East Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local healthcare provider in East Midlands is seeking a part-time admin assistant/receptionist. You will manage patient interactions, handle data entry, and perform various administrative tasks. The ideal candidate will have at least 2 years of administration experience and good communication skills. Flexibility is essential as the role includes occasional Saturdays. The position may lead to a permanent role.

Qualifications

• Minimum of 2 years experience working in an administrative role.
• Experience working in a GP surgery is preferable.

Responsibilities

• Provide a comprehensive reception and administration service.
• Deal with enquiries from patients and visitors.
• Organise appointments for clinical staff.

Skills

Good interpersonal and communication skills

Education

GCSE grade A to C in English and Maths

Job description

Kirkby Health Centre is a busy GP surgery situated in the centre of Kirkby in Ashfield.

We are looking to recruit an admin assistant/receptionist to work as part of our team. The position is 20 hours per week over 4 days and occasional Saturdays, however, you will need to be flexible to change.

All applicants must have administration experience, good keyboard skills and be able to work to a high standard. Previous experience of working in a medical environment would be preferable but not essential as training will be given to the right candidate.

The role includes dealing with patients face to face and on the telephone, data input, prescriptions, typing of referrals and all other administration duties.

This is a temporary post which may lead to a permanent position.

Customer service and patient care is important within this role as we aim to provide the highest quality of care to our patients.

Job Types: Part‑time, Temporary

Schedule: Monday to Friday, Overtime, Weekend availability

Main duties of the job

The main duties include the following:

• Dealing with patients face to face and via the telephone, booking appointments and dealing with queries.
• Typing of letters and referrals
• Issuing prescriptions
• Data input

About us

You will be a member of a small friendly admin team, you will need to be able to work the days required but also be flexible to change depending on the needs of the surgery.

Job responsibilities

To provide a helpful, efficient and comprehensive reception and administration service for staff, patients and visitors to the practice, working within agreed policies and procedures.

• Deal with enquiries from patients, visitors, other Healthcare professionals and outside agencies, providing information, taking messages
• Organise appointments for clinical staff.
• Process requests for prescriptions as per procedures.
• Process internal and external mail.
• Prepare clinic notes for nurses.
• Update computer patient records following attendance in surgery, clinics and hospital appointments.
• Organise transport according to protocol.
• Follow procedures to ensure patient follow up.
• Ensure home visits and messages are recorded in the appropriate way.
• Ensure patient confidentiality.
• Implement the out of hours message service.
• Help ensure safety and security, both personal and property including patients records and prescriptions and equipment.
• Provide clerical duties including audio typing, scanning, data entry, photocopying, faxing, filing and disposal of confidential waste.
• Ensure all electronic referrals and discharges are processed.
• Process electronic pathology links.
• Participate in training events relevant to the post and for the enhancement of services provided by the practice.
• Provide cover for colleagues during periods of absence and sickness.
• Adhere to the Practice Policies and Procedures including Health and Safety.

Infection Control

Apply and follow infection control measures within the practice according to local and national guidelines.

Includes:

• Universal hand washing and hygiene precautions.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths.

Experience

• Minimum of 2 years experience working in an administrative role.
• Experience working in a GP surgery.

Knowledge and skills

• Good interpersonal and communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.