Administration assistant

NHS; East Midlands; On-site; GBP 20,000 - 25,000; Part time

Job summary

A busy GP surgery in East Midlands is seeking an admin assistant/receptionist for a part-time role involving patient interaction, data input, and administrative duties. Applicants should have previous administrative experience, good communication skills, and be flexible with their working hours. This temporary position may lead to a permanent post.

Qualifications

• Minimum of 2 years experience working in an administrative role.
• Experience working in a GP surgery preferred but not essential.

Responsibilities

• Dealing with patients face to face and via the telephone.
• Booking appointments and dealing with queries.
• Typing of letters and referrals.
• Issuing prescriptions.
• Data input.

Skills

Good interpersonal and communication skills

Good keyboard skills

Education

GCSE grade A to C in English and Maths

Job description

Kirkby Health Centre is a busy GP surgery situated in the centre of Kirkby in Ashfield.

We are looking to recruit an admin assistant/receptionist to work as part of our team. The position is 20 hours per week over 4 days and occasional Saturdays, however, you will need to be flexible to change.

All applicants must have administration experience, good keyboard skills and be able to work to a high standard. Previous experience of working in a medical environment would be preferable but not essential as training will be given to the right candidate.

The role includes dealing with patients face to face and on the telephone, data input, prescriptions, typing of referrals and all other administration duties.

This is a temporary post which may lead to a permanent position.

Customer service and patient care is important within this role as we aim to provide the highest quality of care to our patients.

Job Types: Part-time, Temporary

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Main duties of the job

The main duties include the following:

• Dealing with patients face to face and via the telephone, booking appointments and dealing with queries.
• Typing of letters and referrals.
• Issuing prescriptions.
• Data input.

About us

You will be a member of a small friendly admin team, you will need to be able to work the days required but also be flexible to change depending on the needs of the surgery.

Job responsibilities

Kirkby Health Centre

JOB PURPOSE

To provide a helpful, efficient and comprehensive reception and administration service for staff, patients and visitors to the practice, working within agreed policies and procedures.

PRINCIPLE ACCOUNTABILITIES

1. To deal with enquiries from patients, visitors, other Healthcare professionals and outside agencies, providing information, taking messages
2. To organise appointments for clinical staff.
3. To process requests for prescriptions as per procedures.
4. To process internal and external mail.
5. To prepare clinic notes for nurses.
6. To update computer patients records following attendance in surgery, clinics and hospital appointments.
7. To organise transport according to protocol.
8. To follow procedures to ensure patient follow up.
9. To ensure home visits and messages are recorded in the appropriate way.
10. To ensure patient confidentiality.
11. To implement the out of hours message service.
12. To help ensure safety and security, both personal and property including patients records and prescriptions and equipment.
13. To provide clerical duties including audio typing, scanning, data entry, photocopying, faxing, filing and disposal of confidential waste.
14. To ensure all electronic referrals and discharges are processed.
15. To process electronic pathology links.
16. To participate in training events relevant to the post and for the enhancement of services provided by the practice.
17. To provide cover for colleagues during periods of absence and sickness.
18. To adhere to the Practice Policies and Procedures including Health and Safety.

This list is not exhaustive and duties will need to be undertaken to ensure the smooth and efficient running of the practice.

Infection Control

Apply and follow infection control measures within the practice according to local and national guidelines.

This includes:

Universal handwashing and hygiene precautions.

MOST CHALLENGING ELEMENTS OF THE POST

To respond to the requests and demands from patients, visitors and staff while ensuring the highest standards of customer care are maintained.

To follow the practice code of conduct as described in the staff handbook.

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Minimum of 2 years experience working in an administrative role.
• Experience working in a GP surgery.

Knowledge and skills

• Good interpersonal and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.