Administration Assistant

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Coventry is seeking an Administration Assistant to enhance patient experience through excellent customer service. This role involves addressing patient queries, supporting office management, and maintaining high data standards. Ideal candidates will possess strong communication skills and an ability to work in a busy environment. Join a dedicated team committed to quality patient care in a supportive and inclusive environment.

Benefits

Access to learning and development opportunities

Inclusive working environment

Qualifications

• Excellent customer service skills.
• Ability to handle queries effectively.
• Experience with office management systems.

Responsibilities

• Provide first class customer service.
• Resolve patient queries in a timely manner.
• Support the Trust in providing quality care.

Job description

Overview

As a Administration Assistant you will enjoy working directly with patients to resolve their queries and recognise the importance of first class communication skills to achieve patient satisfaction. The primary objective is to provide

Responsibilities

• Excellent customer service
• Effective and timely resolution of queries received
• To support the Trust in providing quality care to its patient, To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimize their standards of service.
• Deal with all telephone calls relating to the outpatient appointment, ensuring all calls are dealt with in a polite, pleasant and professional manner.
• Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made within waiting time targets.
• Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date. Systems include Electronic Patient Record (EPR)
• Obtain confidential information from patients or their relatives and record this on the hospital's computerised system.

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.