Administration Assistant

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major UK healthcare provider is seeking a diligent Administrative Assistant to support the Radiology Department. This reception-based role emphasizes excellent customer service and involves tasks such as patient registration, managing inquiries, and processing referrals. Ideal candidates should have experience in administrative roles and strong communication skills. Join a recognized organization committed to excellence and diversity.

Qualifications

• Experience in a reception or administrative role is essential.
• Ability to manage telephone enquiries courteously.
• Accuracy in processing referrals and maintaining filing systems.

Responsibilities

• Welcome and register patients in a professional manner.
• Process referrals accurately and efficiently.
• Book patients for their appointments and manage inquiries.

Skills

Excellent customer service

Attention to detail

Communication skills

Job description

The Radiology Department is seeking a diligent and professional Administrative Assistant to provide vital administrative support across both University Hospital Coventry and Rugby St Cross Hospital.

This is a reception-based role, where excellent customer service experience is essential.

This role offers a unique opportunity to contribute to the smooth operation of the Radiology Department, supporting the delivery of essential diagnostic services.

Please note that sponsorship is not eligible for this post.

Key Responsibilities:

• Welcoming and registering patients in a courteous and professional manner
• Processing referrals with accuracy and efficiency
• Managing telephone enquiries promptly and courteously
• Acting as the first point of contact for patients and visitors dealing with routine enquiries
• Booking in patients for their appointments
• Processing of referrals in line with Departmental guidelines
• Maintaining an efficient and comprehensive administrative service
• Utilising relevant Trust IT systems
• Maintaining both manual and electronic filing systems and databases
• Responsible for the dissemination of all relevant information to departments, external and internal users
• Assisting with training new team members in Trust operational systems and department procedures
• Communicating with staff, patients and/or external organisations using appropriate methods
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly
• Prioritising daily tasks to achieve timescales set
• Acting as first point of contact for complaints within the department
• Providing appropriate cover in the absence of other members of the team
• Continually contributing to patient and business improvement Agendas

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are proud to be recognised as a Pathway to Excellence designated organisation.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We are an equal opportunities employer and welcome applications from all sections of the community.