Administration Assistant

Essex Partnership University NHS Foundation Trust; Colchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Essex is seeking a permanent Administration Assistant to provide administrative support to clinical colleagues. The role requires excellent communication skills, attention to detail, and proficiency in Microsoft Office. Applicants should have relevant administrative experience and a compassionate approach to patient care. Competitive salary of £24,937 to £26,598 per year pro rata, with a range of employee benefits including flexible working and a generous holiday allowance.

Benefits

27 days holiday plus bank holidays

Excellent pension up to 14.5%

Staff discounts including Blue Light Card

Interest-free season ticket loans

£8K relocation package

Qualifications

• Experience in relevant administrative roles.
• Previous NHS experience is preferred.

Responsibilities

• Providing front line administrative support to clinical colleagues.
• Greeting service users and professionals.
• Processing messages and booking appointments.

Skills

Excellent communication skills

Attention to detail

Ability to use Microsoft Word, Excel, and Outlook

Compassionate approach

Education

Good Standard of General Education

Minimum ECDL qualification or equivalent

Job description

Overview

Go back Essex Partnership University NHS Foundation Trust

An exciting opportunity has arisen to recruit permanent Administration Assistant working at Herrick House, Colchester.

The closing date is 31 October 2025

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.

The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support, face to face and over the telephone. This role may involve travelling to the various sites we manage to provide admin support to our services and receptions. The areas we cover are North East Essex. This role is Monday to Friday 9 am to 5 pm. We will offer you support, supervision, training and the opportunity for personal development.

You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

Successful candidates are expected to be professional, efficient, friendly and polite.

Main duties of the job

Some of the main responsibilities and duties include but are not limited to; greeting service users and professionals, answering calls via phone, monitoring an email account for work and processing messages appropriately, ordering, booking appointments and transport, updating clinical systems, covering receptions when required, and general administrative duties to the Clinical Teams. To be able to use Microsoft packages is essential. full training will be given for our data base system. Working collaboratively as a team and lone working on occasions.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Job responsibilities

Please find attached job description and job specification detailing main responsibilities and duties.

Person Specification

• Good Standard of General Education
• Previous NHS experience
• Minimum ECDL qualification or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Essex Partnership University NHS Foundation Trust

£24,937 to £26,598 a year, pro rata for part time