Administration Assistant

CARE CONCERN GROUP LIMITED; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A family-run care provider is seeking an Administration Assistant at Heathlands Care Home in Chingford. The role involves welcoming visitors and managing calls, providing administrative support, and ensuring excellent communication within the team. Candidates should have experience in an administrative role, strong IT skills, and a warm demeanor. Competitive hourly rate of £12.75 offered for weekend shifts.

Qualifications

• Previous experience in a busy administrative or front-of-house environment.
• A warm, approachable, and professional manner.
• Good attention to detail and a methodical, organised approach.

Responsibilities

• Welcoming visitors and families to the home.
• Answering and managing incoming calls and emails.
• Supporting the Administrator and Home Manager with admin duties.
• Liaising with all departments within the home.
• Logging enquiries from prospective residents and families.

Skills

Excellent communication and interpersonal skills

Organised approach

Confidence using IT systems

Attention to detail

Ability to multitask

Job description

Administration Assistant

Administration and Business Support - Heathlands Care Home

Contract: Bank
Salary: £12.75 Per Hour
Shift Type: Weekends
Contracted hours: Bank

Heathlands Care Home is a modern, purpose-built home in Chingford, offering high-quality nursing, dementia, palliative and short-term care for up to 84 residents. Set within private landscaped gardens, the home features spacious ensuite bedrooms across three floors, dedicated care teams, and a warm, homely atmosphere focused on dignity, comfort and personalised support.

Be the friendly face that makes a difference – become our Administration Assistant at Heathlands Care Home!

At Heathlands Care Home, we believe that great care starts from the very first hello. As our Administration Assistant, you’ll be the welcoming face and calming presence at the heart of our home—the first person that families, professionals and visitors meet, and the friendly voice at the end of the phone.

Role: Administration Assistant
Location: Heathlands Care Home, 2b Hatch Lane, Chingford, London, E4 6NF
Salary: £12.75 per hour
Hours: Bank – Weekends – Saturday & Sunday 9am-5pm

In this vital front-of-house role, you’ll support the day-to-day running of the home by providing efficient, professional and warm administrative support. From logging enquiries and helping with admissions to coordinating with internal teams and handling supplier calls, you’ll help keep everything running smoothly behind the scenes while creating a positive first impression.

What you’ll be doing

• Welcoming visitors, families and professionals to the home with a friendly and helpful manner
• Answering and managing incoming calls and emails with confidence and professionalism
• Supporting the Administrator and Home Manager with a wide range of admin duties
• Liaising with all departments within the home, as well as external suppliers and support office teams
• Logging enquiries from prospective residents and families, and ensuring prompt follow-up
• Helping maintain electronic records and ensure accurate documentation
• Supporting the smooth coordination of internal communications and systems

What you’ll bring

• Excellent communication and interpersonal skills in person and on the phone
• A warm, approachable, and professional manner
• Good attention to detail and a methodical, organised approach
• Confidence using IT systems and office software
• Previous experience in a busy administrative or front-of-house environment
• The ability to multitask and remain calm under pressure

Why join Canford Healthcare

We’re a family-run care provider with values that truly matter: Care, Family, Honesty and Commitment. You’ll be part of a team that puts people first including you. We believe in supporting our staff to do their best work, in a friendly and collaborative environment where every role is recognised and appreciated.

Ready to bring your people skills and professionalism to a role that really matters?

Apply now and help create a warm, well-run home as our new Administration Assistant.