Administration Assistant

Reed; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A market leader in healthcare solutions in the UK is seeking a Senior Sports Medical Scheme Administrator to support administrative functions across football medical schemes. You will play a vital role in ensuring compliance, mentoring staff, and managing client relationships. The ideal candidate will possess strong leadership skills, excellent communication abilities, and significant experience in medical insurance administration. This is a full-time, hybrid position with a competitive salary and benefits.

Benefits

Competitive salary

Hybrid working model

Qualifications

• Experience in medical insurance administration.
• Effective leadership qualities to influence and inspire.
• Excellent verbal and written communication skills.

Responsibilities

• Support administration across football medical schemes.
• Serve as a point of escalation for complex cases.
• Mentor and train team members.

Skills

Experience in medical insurance administration

Effective leadership qualities

Excellent communication skills

Strong analytical and problem-solving skills

Highly organised and detail-oriented

Proven experience in managing complex queries

Ability to work both independently and collaboratively

Tools

Excel

Job description

Senior Sports Medical Scheme Administrator

• Annual Salary: To be discussed
• Location: Belmont, Sutton, Surrey
• Job Type: Full-time, Hybrid (1 day per week from home after training)

Join td, a market leader in third-party medical administration, healthcare consulting, and risk solutions for business and elite level sports. We are seeking an experienced Medical Insurance professional to join our Football team. This senior role is ideal for someone who can motivate colleagues, mentor staff, and play an active role in developing team knowledge and capability.

Day-to-day of the role

• Support all aspects of administration across the football medical schemes, ensuring compliance with scheme-specific benefit limits, eligibility, and rules.
• Serve as a point of escalation for complex cases, providing expert guidance and resolutions.
• Assist in mentoring and training team members whilst encouraging a culture of collaboration and learning.
• Motivate and engage colleagues to achieve service excellence and maintain high standards of accuracy.
• Manage accurate invoice processing, investigations into treatments, and resolution of client queries.
• Provide meaningful analysis and insights on medical schemes to support decision-making at both team and client level.
• Build strong client relationships, providing clear and professional advice in sensitive or high-profile situations.
• Support the ongoing development of best practice processes to drive team efficiency and client satisfaction.
• Produce and review reports ensuring accuracy and timeliness.

Required Skills & Qualifications

• Experience in medical insurance administration.
• Effective leadership qualities with the ability to influence and inspire team members.
• Excellent communication skills (both written and verbal), with the ability to adapt style to high-profile individuals.
• Strong analytical and problem-solving skills, with good knowledge of Excel.
• Highly organised, detail-oriented, and able to work under pressure while maintaining accuracy.
• Proven experience in managing complex queries and providing effective resolutions.
• Ability to work both independently and collaboratively, contributing to wider team objectives.

Benefits

• Competitive salary.
• Hybrid working model - flexibility to work from home once a week after full training.
• Opportunity to work in a dynamic and supportive environment.
• Chance to engage with high-profile clients and make significant contributions to the team.

To apply for this Senior Sports Medical Scheme Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.