Administration Assistant

3VHealthcare Ltd; Chapel-en-le-Frith; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare organization is seeking an Administration Assistant based in Chapel-en-le-Frith. The role involves providing high-quality administration support to outpatient clinics, managing appointments, and ensuring effective communication with patients and colleagues. Ideal candidates should have previous administration experience in a healthcare setting and strong interpersonal skills. This position is not eligible for visa sponsorship.

Qualifications

• Administration experience in a healthcare setting.
• Ability to work with minimal supervision.
• Experience in dealing with patients and the public.

Responsibilities

• Provide high quality administration support to patients and colleagues.
• Manage patient appointments and referrals correctly.
• Ensure effective communication with all team members.

Skills

Effective communication

Ability to prioritize workload

Inter-personal skills

Familiarity with medical settings

Education

3 GCSEs or equivalent (including English)

Tools

Microsoft Office

EMIS or other patient administration systems

Job description

3VHealthcare Ltd have been commissioned by the NHS since 2008 and aregraded as 'Good' with areas of outstanding by the CQC.

We are looking for an Administration Assistant to join our busy teambased in Chapel-en-le-Frith and providing support to outpatient clinics withinDerbyshire and Cheshire.

The successful applicant will work within the business providing highquality administration support to patients and colleagues.

The post holder will work closely with the Service Managers, Cliniciansand other administration staff to ensure our patients experience a safe andsmooth pathway through the service.

Please be aware that this role is not eligible for visa sponsorship.Applicants must already have the legal right to work in the UK.

Main duties of the job

The post holder will work within the organisation providing high qualityadministration support across all aspects of the business. They will beresponsible for a range of duties from processing referrals to arrangingappointments, clinic preparation and outcomes and dealing with generalenquiries. The post holder will work closely with the service managers,clinicians and other team members to ensure patients experience a safe andsmooth pathway through the service.

The post holder will also be required to contribute to the improvementand development of the service.

Attached to this advert is a full and comprehensive Job Description andPerson Specification.

About us

3VHealthcare Ltd has been delivering high quality patient carecommissioned by the NHS since 2008. Services include the provision ofconsultant led outpatients, minor surgical and diagnostic procedures for NHSpatients in Derbyshire and the surrounding areas. The organisation was createdby local GP Practices with the aim to provide excellent, local care in a widerange of specialities.

3VHealthcare Ltd has a multi-level organisational structure. Theorganisation is led by 3 Executive Directors, and is supported by a Head ofBusiness and Operations, a Business and Information Manager and a ClinicalServices Manager.

The services are led by 16 clinicians, 3 Service Managers and a clinicalpharmacist.

Healthcare and administrative support is provided by6 team membersworking a combination of full and part time hours.

Job responsibilities

The below sections outline some of the main duties and responsibilitiesof the post holder. This is not an exhaustive or inflexible list and the postholder may be required to undertake other duties to support the needs of theorganisation.

Administration Support

Welcome patients, relatives and other visitors to clinics providingclear instructions and information regarding their appointments.

Provide help and advice to patients in clinic settings and over thetelephone.

Assist with management of office answerphones and action or escalatetasks as appropriate.

Register Patients accurately onto the Patient Administration Systems.

Action and process referrals received via email and the NHS e-referralservice.

Book, adjust and cancel patients appointments as required.

Regularly undertake telephone contact to confirm appointments withpatients.

Assist service managers with input of data and associated administrationtasks as required.

Upload dictations to allocated typing services.

Upload documents to the patient administration system.

Ensure all stock levels are maintained and accurately recorded.

Arrange further investigations at Hospitals when required.

Book and cancel clinic rooms at host locations.

Communication

Understand the roles and responsibilities of all team members to ensureappropriate, effective and timely communication of information.

Adhere to the organisations Data Protection Policies at all times whencommunicating with patients, carers, colleagues and outside providers.

Deal sensitively with patients and carers, providing appropriatesupport, information and advice.

Ensure accurate and secure record keeping using approved systems.

Quality and Service Improvement

Assist in the management of waiting list times and improved access tothe service.

Report any concerns regarding standards to an appropriate manager or theBoard of Directors.

Personal development and education

Develop the scope of his/her skills to meet the needs of the service andundertake any necessary training required due to the changing needs of patientsand the service.

Share knowledge and assist in the orientation of new members of staff.

Actively participate in staff meetings to promote development of theorganisation.

Actively participate in regular Personal Development Reviews.

Person Specification

Research and Training

• Evidence of continued professional development.
• Knowledge of professional issues and innovations in clinical practice.

Personal Qualities

• Flexible with regard to working arrangements to suit the demands of the service.
• Performs well under pressure.
• Full clean UK drivers license Employees must have insurance on their vehicle policy for Business use.
• A team worker who can demonstrate a collaborative approach to teamwork.

Skills

• Able to communicate effectively with all members of the team.
• Familiarity with medical setting
• Ability to work without direct supervision.
• A high standard of inter-personal skills.
• Ability to prioritise workload

Experience

• Administration work based experience
• Must be able to work on own initiative as well as within a team
• Hospital or healthcare work based experience
• Dealing with patients and/or public

Qualifications

• 3 GCSEs or equivalent (including English)
• IT skills (e.g. Microsoft office package)
• Health and social care training or work based experience
• IT skills (e.g. EMIS or other patient administration systems)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.