Administration Assistant

NHS; Bracknell; On-site; GBP 26,000 - 28,000; Full time

Job summary

A healthcare provider in Bracknell is seeking a postholder to manage dental referrals and provide administrative support. The role includes liaising with staff, responding to queries, and handling office duties. Ideal candidates should have a GCSE in English and experience in customer service. The package includes 27 days' annual leave and flexible working options. Salary ranges from £26,240 to £27,928 per annum.

Benefits

Flexible working options to support work-life balance

27 days' annual leave rising with service

Excellent learning and career development opportunities

'Cycle to Work' and car leasing scheme including electric vehicles

Access to wellbeing tools and services

Discounts at popular retailers and restaurants

Generous maternity, paternity, and adoption leave

Free parking across Trust sites

Qualifications

• Experience in the use of Microsoft windows packages.
• Experience of working with the general public.
• Previous Health Service / Customer Service Background.
• Experience in using a computer database.

Responsibilities

• Processing dental referrals received electronically and via post.
• Liaising with administrative and clinical staff.
• Responding to enquiries via mail, phone, and email.
• Handling daily incoming and outgoing post.

Skills

Effective organisational and time management skills

Excellent written and verbal communication skills

Reliable, efficient, calm under pressure

Ability to empathise and be supportive

Ability to deal with challenging situations

Education

GCSE or equivalent standard of education including English language

Tools

Microsoft Outlook

Windows

Word

Excel

Sensei dental software

Job description

The postholder will be responsible for the processing of dental referrals which are received electronically and in the post. The post holder will work closely with administrative and clinical staff within the Community Dental Service. The post holder will be expected to liaise effectively and professionally with all levels of staff and members of the public and to act as first point of contact for Community Dental Service enquiries. The dental software currently used is Sensei and full training will be provided. The post holder will also provide other administrative support as necessary to the Community Dental Service.

Working time: 37.5 hours per week, 8.30am-5pm, Monday-Friday, Office based role

Main duties of the job

Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to the relevant Community Dental Clinics in a timely fashion.

To be responsible for the processing of enquiries, letters and reports.

To record, collate and present service activity reports, audits and surveys as required.

To deal appropriately with the ingoing and outgoing post on a daily basis ensuring that all letters are recorded, processed and/or redirected quickly and efficiently.

To respond to mail, telephone calls and emails to the CDS HQ in box ensuring accurate recording and transmission of messages, taking suitable action to ensure that enquiries are directed to the appropriate members of staff and undertaking delegated action as necessary.

To deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.

To take responsibility for cascading information throughout the service asrequired.

Undertake general office duties such as filing, ordering of stationery, equipment, printing and other items, photocopying, shredding.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

Job responsibilities

The must haves for this role:

Education/Qualifications

GCSE or equivalent standard of education including English language

Training

IT / keyboard Skills including Microsoft Outlook, Windows, Word and Excel

Previous Experience:

Experience in the use of Microsoft windows packages

Experience of working with the general public

Previous Health Service / Customer Service Background

Knowledge, Skills & Abilities

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Meenu Gopakumar, [e-mail] , Telephone no: 07800 917960 wholl be delighted to help.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Person Specification

Education/Qualifications

• GCSE or equivalent standard of education including English language

Training

• IT / keyboard Skills including Microsoft Outlook, Windows, Word and Excel,

Previous Experience

• Experience in the use of Microsoft windows packages
• Experience of working with the general public
• Previous Health Service / Customer Service Background
• Experience in the use of Sensei dental software
• Use of a computer database

Knowledge, Skills & Abilities

• Effective organisational and time management skills
• Excellent written and verbal communication skills
• Reliable, efficient, calm under pressure
• Ability to empathise, be supportive and sensitive to the needs of others
• Ability to deal with challenging situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,240 to £27,928 a yearper annum (incl of HCAS)