Administration and Clerical Officer - Bowel Cancer Screening

NHS; Shrewsbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

A National Health Service Provider is seeking a full-time Administration & Clerical Officer to support the development of a bowel cancer screening programme. Candidates must possess a minimum of 4 GCSEs, including English and Maths, and an NVQ Level 2 in Administration. The role requires excellent communication and organizational skills, providing vital support in a healthcare setting. This position is based in Shrewsbury with cross-site work required.

Benefits

Opportunities for further training and development

Qualifications

• Minimum of 4 GCSEs (Grade 4-9) including English and Maths.
• NVQ Level 2 in Administration or equivalent required.
• Experience in a similar office role is essential.

Responsibilities

• Assist with the organization of patient appointments.
• Maintain accurate databases.
• Respond to telephone calls from patients and professionals.

Skills

Good communication skills

Organizational skills

Ability to work under pressure

Keyboard skills

Education

4 GCSEs including English and Maths

NVQ Level 2 in Administration

Tools

Microsoft Office

Job description

Administration and Clerical Officer - Bowel Cancer Screening

The closing date is 17 November 2025

The Shropshire Bowel Cancer Screening Centre offers a unique opportunity to recruit a full‑time Administration & Clerical Officer to support the continued development of a national programme.

The post‑holder will be based at William Farr House at the Royal Shrewsbury Hospital but will be required to work regularly at the service’s other screening site, The Princess Royal Hospital in Telford. The service currently runs over 6 days, Monday to Saturday, however this may extend to 7‑day working as the programme expands.

To fulfil this role you will need good communication and organisational skills, the ability to work under pressure, prioritise workloads and meet deadlines. Keyboard skills with experience of data inputting are essential. You must also have 4 GCSEs, including English and Maths (grade 4‑9 or equivalent), an NVQ Level 2 in Administration or equivalent, and previous office experience.

Main duties of the job

The role involves general administrative duties: assisting with the organisation of patient appointments, ensuring all relevant databases are maintained accurately, retrieving patient case notes and filing. You will also support senior members of staff, take minutes in the absence of the co‑ordinator and respond to telephone calls from patients, carers and professional staff.

About us

The team consists of a Programme Manager, Lead Specialist Screening Practitioner, Programme Co‑ordinator, 5 Admin & Clerical Officers and 13 Specialist Screening Practitioners. The Centre has managed the screening programme covering Shropshire and Telford & Wrekin since 2009, with sites at the Royal Shrewsbury and the Princess Royal Hospital. The service currently offers diagnostic tests for 50‑74 year olds in Shropshire after a positive faecal immunochemical test (FIT), in addition to colonoscopy surveillance of patients with Lynch Syndrome.

We are a friendly, enthusiastic team who strive to provide the highest standard of care for all members of the screening population who choose to participate.

We offer opportunities for further training and development and are always looking for innovative ways of working.

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

• 4 GCSEs, including Maths and English (Grade C / 4‑9 and above) or equivalent

Professional / Technical Qualifications

• NVQ Level 2 in Administration or equivalent
• Working knowledge of Microsoft Office including Word, Excel and Email
• ECDL Course or equivalent

Work Experience

• Minute Taking
• Dealing with members of the public
• Previous hospital experience
• PAS experience

Skills

• Ability to communicate effectively with all members of the public and multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital (with cross site working as required)