Administration

GSO - Administration & General; Greater London; On-site; GBP 30,000; Full time

Job summary

A dynamic family-owned hospitality business is looking for a Senior Office Administrator to ensure smooth operations at the Support Office near Heathrow. This crucial role requires strong organizational skills, compliance knowledge, and office management experience. The ideal candidate will work independently and collaboratively to support both Directors and operational teams. Benefiting from a family-friendly workplace, you'll enjoy great perks like private medical cover and discounts across venues. Join us and make a real impact in our vibrant environment.

Benefits

28 days paid holiday per annum

Private medical cover after one year

Access to mental health resources

25% discount at all venues after 3 months

Annual staff events

Direct access to wages via Wage Stream

Opportunities to innovate and contribute

Qualifications

• Solid experience in office management and administrative support, ideally within hospitality.
• Ability to prioritize effectively in a fast-paced environment.
• Knowledge of compliance requirements and licensing procedures in hospitality.

Responsibilities

• Oversee office operations, including facilities management and security.
• Maintain compliance documentation for the Support Office.
• Manage licensing processes and coordinate HMO applications.

Skills

Office management experience

Organizational skills

Multitasking

Written and verbal communication

Compliance knowledge in hospitality

MS Office proficiency

Diary management

Tools

MS Office

Docuware

Acquire Ordering System

Riskproof

Fireflies AI Notetaker

Job description

Senior Office Administrator – Group Support Offices for Glendola Leisure

Location: Support Office near Heathrow
Hours: 9:00 am – 3:30 pm (30-minute lunch break), 30-hours pw
Job Type: Office-based

Salary: £30,000 per annum (equivalent to £35,000 FTE)

About Us

We are one of the UK’s leading family-owned private hospitality companies, operating Hotels, Pubs, Coffee Roasteries, Restaurants, and a Brewery. Our entrepreneurial approach and commitment to excellence make our people our greatest asset.

The Role

We are seeking an organized, proactive, and reliable Senior Office Administrator who has the potential to develop into an Office Management role. This position is central to ensuring the smooth day-to-day running of our Support Office, which houses approximately 15 support staff and Directors.

Key Responsibilities

• Oversee office operations, including facilities management, tenant liaison, and security.
• Maintain health & safety and compliance documentation for the Support Office.
• Manage licensing processes:
  • Applications and renewals for Premises Licenses and annual fee payments.
  • Temporary Event Notices with local councils.
  • Designated Premises Supervisors updates with relevant councils.
• Coordinate HMO (Houses of Multiple Occupancy) applications and renewals for London premises.
• Liaise with insurance brokers and premises regarding claims, compiling evidence and reports.
• Manage annual registration with the Information Commissioner’s Office and respond to incidents.
• Maintain Riskproof compliance documentation and supplier certifications.
• Oversee repairs and maintenance contractors, coordinating with managers as needed.
• Generate and track Capital Expenditure requests and approvals.
• Maintain contact lists and coordinate meeting room and catering facilities.
• Act as the main point of contact for calls, mail, and couriers.
• Provide administrative support to Directors and operational teams, including travel bookings, agenda preparation, and report compilation.

Skills & Experience Required

• Solid experience in office management and administrative support, ideally within hospitality.
• Strong organizational and multitasking skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• Ability to work independently, proactively, and collaboratively within a team.
• Knowledge of compliance requirements and licensing procedures in hospitality.
• Proficiency in MS Office (Word, Excel, Outlook, Teams, SharePoint) and diary management.
• Ability to navigate external company portals.
• Familiarity with Docuware, Acquire Ordering System, Shield Safety/Riskproof, and Fireflies AI Notetaker is advantageous.

Why Join Us?

This is a fantastic opportunity to join a dynamic, family-owned hospitality business where your role will be varied and impactful. If you enjoy supporting front-line teams and thrive in a fast-paced environment, we’d love to hear from you.

We Are Proud to Offer:

• 28 days paid Holiday per annum, inclusive of Bank Holidays.

• Private Medical Cover on completion of one year’s service.

• Access to Professional Mental Health Resources and an Employee Assistance Programme on completion of one year's service.

• 25% Discount at all Glendola Leisure Venues after 3-months service.

• Annual Staff Events.

• Wage Stream – giving you direct access to your wages when you need them.

• Opportunities to innovate and contribute to the growth of the business.

It's time to apply!