Admin Team Leader - 34K - Stratford SOCIAL HOUSING

Regen Solutions; City Of London; On-site; GBP 34,000; Full time

Job summary

A social housing maintenance company located in London seeks an Admin Team Leader to manage the Repairs services and ensure high-performance customer service. Applicants must have prior team leader experience in social housing and demonstrate excellent customer service skills. The role includes managing audits, supporting the office manager, and overseeing various administrative functions.

Benefits

Annual holiday; 25 + Bank holidays

Long service awards

Perkbox benefits

Paid yearly volunteer days

Qualifications

• Previous team leader experience in social housing is necessary.
• Must exhibit a can-do approach to problem solving.
• Experience in managing audits is preferred.

Responsibilities

• Manage the day-to-day administration of the Repairs services.
• Undertake audits of your team's work weekly.
• Support the office manager as required.
• Manage the Repair and communal repairs mailboxes.
• Manage the Supervisor admin function.

Skills

Excellent Customer Service skills

Problem-solving

Ability to prioritise

Ability to meet tight deadlines

Ability to work under pressure

Job description

Job Title: Admin Team Leader
Location: Stratford
Salary: £34,000 per annum
Sector: Social Housing Maintenance

MUST HAVE PREVIOIUS TEAM LEADER EXPERIENCE IN SOCIAL HOUSING

Benefits

• Annual holiday; 25 + Bank holidays


• Long service awards; continuous service at key achievements are rewarded


• Perkbox; from free coffees and cinema tickets to trips away and much more


• Volunteer day; paid yearly volunteer days for a worthy cause

The Role

Managing the day-to-day administration of the Repairs services of the business, in such a way that the performance customer service targets are continuously met.

Responsibilities

• Undertake audits of your team's work, to be carried out weekly and any errors brought to your team's attention. (These must be kept for monitoring purpose).


• Undertake audits of your team's work, to be carried out weekly and any errors brought to your team's attention. (These must be kept for monitoring purpose).


• Support the office manager as required.


• Management of the Repair and communal repairs mailboxes.


• Management of the Supervisor admin function.

Requirements

• Excellent Customer Service skills with a can-do approach to problem solving is essential.


• Willing to go the extra mile to deal with a difficult situation.


• Ability to prioritise issues.


• Ability to meet tight deadlines.


• Ability to work under pressure.

IF you have the relevant experience and are interested in this TEAM LEADER ADMINISTRATOR ROLE - please send your updated CV with your notice period to :