Admin Team Leader

NHS; Worksop; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in Worksop seeks an Admin Team Leader for a 12-month maternity cover role. Responsibilities include managing admin staff, ensuring compliance with data quality, and liaising across departments. Ideal candidates will have strong communication skills and experience in an administrative role, preferably within the NHS, and will be dedicated to providing quality service. The position offers £27,485 to £30,162 a year.

Benefits

Flexible working

Home or remote working options

Employee health and wellbeing services

Qualifications

• Experience leading an admin team and managing daily operations.
• Knowledge of data protection and confidentiality requirements.
• Previous NHS experience preferred.

Responsibilities

• Manage day-to-day operations of admin staff.
• Liaise with various departments to ensure effective site management.
• Monitor data quality and ensure compliance with Trust standards.

Skills

Strong communication skills

Excellent organizational skills

Ability to work on own initiative

Management of staff

Problem-solving skills

Education

Recognized leadership/management qualification to Foundation Degree level

Typing/word processing qualification to RSA/OCR III standard or equivalent

Tools

Microsoft Office Packages

Job description

Go back Nottinghamshire Healthcare NHS Foundation Trust

Admin Team Leader

The closing date is 28 October 2025

We are looking to recruit 1 x Admin Team Lead 37.5 hours a week for maternity cover as follows:

Maternity cover within Bassetlaw LMHT, based at Queens Building in Worksop.

You will have a mature outlook, experience of leading an admin team and be proactive with the ability to respond to regularly changing priorities.

As we work with admin colleagues who have to attend to patients who are sometimes in states of emotional distress, you will have strong communication skills of empathy, sensitivity and confidentiality when working with colleagues and the public.

You should have a passion for providing a quality service and a track record of adding value to a workplace.

Main duties of the job

The Post Holder will be an experienced individual, with qualifications and previous experience in the day to day management of staff.

You should have excellent communication and organisational skills.You will be required to provide a shared lead role with the full time Band 4 Admin Lead, taking responsibility for the day to day management of administration and secretarial staff supporting the Bassetlaw Local Mental Health Team.

You will liaise with Clinical leads and Team managers to ensure consistency in processes across the Local Mental Health Team.You will provide a support network to create a team environment within an isolated role.

You will provide cover in the absence of colleagues and where service demands, this may include additional cover at other sites.The post holder is to work within the provisions of the Trust Health and Safety Policy.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.

Job responsibilities

To analyse, investigate and resolve queries relating to data quality which will be used to measure performance.

Liaise with Facilities, IT, Procurement and Support Services Departments to ensure that site management and ordering processes/new works are addressed effectively and efficiently.

Responsible for ensuring that accurate work is completed within the time limits and standards set.

Take appropriate action from messages received and ensure that all information is transmitted to relevant parties or actioned appropriately.

Co-ordinates a comprehensive administration, secretarial and reception service - prioritising, delegating, organising departmental workloads, arrange cover across the Directorates in liaison with other Admin Leads.

To work closely with the other Administration Team Lead to ensure consistency across Step 4 Psychological Therapies, colleagues in the Directorate, peer support and absence cover arrangements are in place

To assist as appropriate on any local projects, ensuring that they are undertaken with minimal disruption and maximum communication.

To arrange away days or conferences as delegated.

Ensure that the Trusts Standing Financial Instructions are adhered to at all times in relation to petty cash, requisitioning and receipting of goods.

To work within the provisions of the Trust Health and Safety Policy, with responsibility for health and safety in relation to admin staff supervised and common areas to ensure that a safe working environment is maintained for staff, patients and visitors and to ensure that the Trusts assets are secure at all times.

To suggest changes to and implement local health and safety procedures.

Train and supervise the admin secretarial and reception staff, providing daily support and advice in relation to duties and responsibilities.

Undertake regular 1:1 supervision sessions and annual Personal Appraisal and Development reviews (PAD)with administration, secretarial and reception staff.

Ensure all administration, secretarial and reception staff undertake essential training appropriate to their role.

Monitor and manage the sickness and absence for admin, secretarial and reception staff and keep up-to-date staff records on all aspects of human resource management in line with Trust policy.. .

To be involved in the recruitment of staff and ensure local inductions are carried out for new starters to the team.

To ensure that admin, secretarial and reception staff follow procedures in the retrieval and process of referrals and data quality.

To regularly monitor data quality reports as appropriate and to supervise the work required by administration staff to meet targets in relation to all aspects of data quality.

To ensure that data quality and timelines meet Trust targets.

To suggest best practice in liaison with the Line Manager, in relation to implementing new systems and processes for both admin and clinical staff.

To manage the Health and Safety Workbook under the provision of the Trusts Health and Safety policy in relation to admin staff and site common areas

To participate in own appropriate training courses or updates in accordance with mandatory requirements and/or individual Personal Development plans

To be able to work flexibly and provide cover which may include the requirement to travel to different sites

To undertake any other duties that would be a reasonable expectation of the role.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Please note that this post does not meet the pay level required for a Skilled worker visa.

Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Person Specification

Qualifications

• oPossession of a recognised leadership/management qualification to Foundation Degree level or significant recent leadership management experience
• oKnowledge of a full range of Business & Administration procedures acquired through NVQ Level 4 or significant leadership experience, which will include management of staff including complex issues such as change management and conflict issues
• oTyping/word processing qualification to RSA/OCR III standard or equivalent skill level

Values and Behaviours

• oAll colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• oAll colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Experience

• Dealing with people to maintain a high level of customer care
• Extensive knowledge of working to management level.
• Extensive knowledge of Microsoft Office Packages
• Understanding of the data protection act and maintaining strict confidentiality
• Accurate minute taking skills essential to internal and external meetings and HR investigation/disciplinaries
• Experience of working in a busy office environment
• Working with computer databases
• Previous NHS experience
• Knowledge of Patient Information Systems

Skills

• Management of staff including conflict and change management
• Ability to work on own initiative
• Ability to prioritise own workload and that of others
• Excellent telephone manner
• Excellent organisational skills
• Experience of working without supervision for protracted periods
• Excellent problem-solving skills

Contractual Requirements

• Attend Mandatory training
• Ability to travel across Trust sites
• Willingness to undergo training as necessary

Training

• Customer care training

Physical Requirements

• There is a frequent requirement for sitting in a restricted position for a substantial proportion of the working time
• Frequent requirement for standing for long periods
• There is a requirement to set up meeting / training rooms
• Has the ability to perform the full range of duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

£27,485 to £30,162 a yearper annum (pro rata for part time)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time,Flexible working,Home or remote working