Admin Support Receptionist | Coventry and Warwickshire Partnership NHS Trust

Coventry and Warwickshire Partnership Trust; Nuneaton and Bedworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health service provider in Nuneaton is looking for a Full Time Admin Support Receptionist to join their team. The role involves providing high-quality administrative support and customer service. Applicants should have previous reception experience and the ability to manage multiple tasks efficiently. There are excellent learning opportunities and generous benefits, including annual leave and employee discounts.

Benefits

Generous annual leave entitlement

Learning and development opportunities

Salary sacrifice schemes

Discounts with retailers

Wellbeing support

Qualifications

• Well-organised individual who can empathise with service users.
• Previous reception/office experience required.
• Positive approach to change, supportive of service improvements.

Responsibilities

• Assist in the provision of an effective administrative service.
• Provide a high standard of customer care.
• Support all Clinical Teams on site.

Skills

Excellent customer service skills

Computer literate in Word, Excel

Ability to multi-task

Job description

Overview

Full Time Admin Support Receptionist based at Avenue House, Nuneaton. Coventry and Warwickshire Partnership Trust are seeking an enthusiastic and self-motivated individual with a comprehensive understanding and experience of working on a busy reception to join our admin team based at Avenue House, Nuneaton.

We deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Responsibilities

• Assist in the provision of an effective administrative service across all services in the building, to support the clinical functions of the Trust.
• Work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service.
• Provide a high standard of customer care in all telephone and reception responsibilities using tact, discretion and sensitivity.
• Promote Coventry and Warwickshire Partnership Trust values and vision.
• Support all Clinical Teams on site as front of house, greeting patients and visitors to the service.
• Provide efficient and comprehensive administrative support to the admin team, clinicians and managers, including: answering calls on the main switchboard, taking messages, clinic room bookings, stationery orders, overseeing the Attend Anywhere virtual waiting area, data inputting and handling general enquiries.

Requirements / Qualifications

• Well-organised individual who can empathise with service users and handle sensitive enquiries confidentially.
• Excellent customer service skills and previous reception/office experience.
• Computer literate in Word, Excel and electronic mail with excellent accuracy in data input.
• Ability to multi-task, manage and prioritise own workload and work on own initiative and as part of a team.
• Positive approach to change, supportive of service improvements, and able to build effective working relationships; approachable and flexible in work approach.
• Standard DBS check required; it will be the postholder’s responsibility to finance this.

Benefits

• Generous annual leave entitlement which increases during your time with us
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in-house counselling service, external helpline and more
• Staff networks and support groups

This post will require a standard DBS check and it will be the postholder’s responsibility to finance this.

This advert closes on Monday 3 Nov 2025