Admin Support Receptionist

NHS; West Midlands; On-site; GBP 25,000; Full time

Job summary

A healthcare organization in Nuneaton seeks a full-time Admin Support Receptionist to provide administrative services and support clinical functions. The ideal candidate has experience in a busy reception, strong customer care skills, and is proficient in Microsoft Office. The role offers opportunities for career development within the NHS.

Benefits

Generous annual leave entitlement

Learning and development opportunities

Salary sacrifice schemes for various benefits

Employee Assistance Programme discounts

Wellbeing support

Qualifications

• Experience in a busy office/customer care environment.
• Ability to multitask and manage own workload.
• Computer literate with high accuracy in data input.

Responsibilities

• Provide administrative support to the admin team and clinicians.
• Answer calls and manage inquiries at the reception.
• Support all Clinical Teams on site with front of house duties.

Skills

Good communication and customer care skills

Standard keyboard/IT skills

Attention to detail

Education

Good General Education (e.g., GCSE English and Maths)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

Full Time Admin Support Receptionist based at Avenue House, Nuneaton. Coventry and Warwickshire Partnership Trust are seeking an enthusiastic and self-motivated individual with experience of working on a busy reception to join our admin team based at Avenue House, Nuneaton. The role involves providing an effective administrative service across all services in the building to support the clinical functions of the Trust. You will work with colleagues, service users and stakeholders to provide efficient clerical support and ensure a high standard of customer care in all telephone and reception responsibilities.

Main duties

• Support all Clinical Teams on site by front of house duties, greeting patients and visitors.
• Provide efficient and comprehensive administrative support to the admin team, clinicians and managers.
• Answer calls on the busy main switchboard, take messages, arrange clinic room bookings, manage stationery orders, oversee the Attend Anywhere virtual waiting area, input data and handle general enquiries.

About Us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services across Coventry, Warwickshire and beyond. We put people at our heart and offer a wide range of benefits and development opportunities.

• Generous annual leave entitlement which increases with tenure
• Learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including in-house counselling and external helpline
• Staff networks and support groups

Details

• Date posted: 21 October 2025
• Pay scheme: Agenda for Change
• Band: Band 2
• Salary: £24,465 per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 444-7562612-MH
• Job locations: Avenue House, Manor Court Avenue, Nuneaton, CV11 5HX

Job Description and Responsibilities

• We seek a well-organised individual who can empathise with service users and handle sensitive enquiries confidentially. Excellent customer service is essential due to the nature of calls and reception duties.
• Computer literate in Word, Excel and email with high accuracy in data input. Ability to multitask, manage and prioritise own workload, and work independently or as part of a team.
• Support service improvements, build effective working relationships, and be approachable and flexible in work approach.
• Opportunities for career development in the NHS.
• This post requires a standard DBS check; it is the postholder’s responsibility to finance this.

Person Specification

Trust Values

• Essential: Demonstrate ability to meet Trust Values

Qualifications

• Essential: Good General Education (e.g., GCSE English and Maths)

Knowledge and Skills

• Good communication and customer care skills, written and verbal, with sympathy and compassion
• Standard keyboard/IT skills
• Understand confidentiality and apply it in everyday working practice
• Attention to detail, even with interruptions

Experience

• Experience with Microsoft Office (Word, Excel, Outlook)
• Experience in a busy office/customer care environment
• Experience on reception

Personal Attributes

• Work effectively and flexibly as part of a team to meet service needs

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for previous convictions.

Employer Details

Employer: Coventry and Warwickshire Partnership Trust

Address: Avenue House, Manor Court Avenue, Nuneaton, CV11 5HX

Employer's website: https://www.covwarkpt.nhs.uk/