Admin Support Officer

Service Care Solutions; Hertford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector organization based in Hertford is seeking an Admin Support Officer to manage housing applications. This full-time role requires experience in administration and good communication skills. You will handle document processing, support officers, and ensure accuracy in records. The position pays £15.66 per hour Umbrella LTD Inside IR35. To apply, send your CV to apply or contact Megan for more details.

Benefits

£250 referral bonus upon successful placement

Qualifications

• Experience communicating via letter, email, and telephone.
• Experience of resolving issues by telephone or in writing.
• Proven record of delivering successful outcomes for customers.

Responsibilities

• Manage document handling and data entry for housing applications.
• Chase clients for missing documents.
• Support Housing Options Officers with administrative tasks.

Skills

Good standard of English and Maths

Experience as an administrative assistant or related role

Experience using Microsoft Office 365

Job description

Job Description

A client within the Public Sector based in East Hertfordshire is currently recruiting for an Admin Support Officer to join their Housing Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a housing administration environment.

The Role

Key purpose of the role is to manage office tasks including document handling, data entry, and maintaining confidentiality.

Key responsibilities

• Ensuring Housing Applicants have provided supporting ID and documents to allow their housing applications to be processed.
• Chasing clients for missing documents.
• Linking documents to housing applications submitted by clients.
• Making sure housing applications are ready to be processed and changing their status to allow them to be processed by Housing Options Officers.
• Handling inbound and outbound correspondence, scanning, and indexing.
• Maintaining accurate records and updating IT systems.
• Supporting Housing Options Officers with general administrative tasks.
• Providing excellent customer service to internal and external stakeholders.

The Candidate

To be considered for this role you will require:

• A good standard of English and Maths
• Experience of working as an administrative assistant, corporate support officer, or related role
• Experience of using Microsoft Office 365

The below skills would be beneficial for the role:

• Experience communicating via letter, email, and telephone with a range of contacts (internal and external)
• Experience of resolving issues by telephone or in writing where appropriate
• Experience of scanning, indexing, printing, and processing correspondence
• Proven record of delivering successful outcomes for internal and external customers
• Excellent organisational, time management, and attention-to-detail skills
• Ability to handle sensitive and confidential information appropriately
• Adaptability and flexibility in response to changing priorities or tasks

The client is looking to move quickly with this role and as such are offering £15.66 per hour Umbrella LTD Inside IR35 (approx. £12.25 per hour PAYE).

How to Apply

If this sounds of interest, please email a copy of your up-to-date CV to or call Megan at Service Care Solutions on 01772 208966 to discuss upcoming opportunities in more detail.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.