Admin Support | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 25,000; Full time

Job summary

A regional healthcare organization is looking for an Admin Support in the Radiology Department. The role includes reception duties, booking appointments, and general office tasks. Applicants should have a background in G.C.E./G.C.S.E level or equivalent and good communication skills. Knowledge of computer systems is advantageous. This position offers support within a busy department, promoting teamwork and enhancing personal development.

Benefits

Staff recognition programs

Health and well-being initiatives

Opportunities for professional development

Qualifications

• Good educational background to at least G.C.E./G.C.S.E level or equivalent.
• Good communication skills.
• Knowledge of operating a computer system.

Responsibilities

• Undertake administrative support tasks in clinical departments.
• Communicate and work effectively with all colleagues.
• Assist in maintenance and reporting of patient records.

Skills

Good communication skills

Ability to cope under pressure

Use of Computerised Systems

Education

G.C.E./G.C.S.E level or equivalent

Job description

Admin Support (Clinical Administration Services)

Agenda for Change Terms and Conditions

£ 24,465 per annum

Applications are invited for the post based in the Radiology Department at the University Hospital of North Tees & Hartlepool.

We are looking for an enthusiastic person able to cope under pressure in this busy department and who is able to work as part of a team. Main duties will be reception, booking appointments and general office duties.

The successful applicant may be required to rotate cross‑site to include North Tees, Hartlepool, One Life and Peterlee Hospitals. The department operates some extended working days to include 8‑8 cover.

Good educational background to at least G.C.E./G.C.S.E level or equivalent and good communication skills are requirements for this Post. Knowledge of operating a computer system would be an advantage.

Applicants wanting any further information about this post can contact Debbie Giddings, Office Manager, UHNT, Tel: [phone]

This post may close when sufficient applications have been received.

Key Responsibilities

• Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities.
• Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.
• Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients.
• Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines.
• Participate in any/all associated training, development and appraisal processes relevant to required duties of this post.
• Adhere to all Trust requirements relating to behaviours and professional conduct at work.
• Communicate and work effectively with all colleagues within the service, liaising with other departments and internal service users across the trust and external service users (e.g. patients, GP’s, other hospitals) whilst ensuring that patient confidentiality is maintained.
• Use of Computerised Systems and Records Management: assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required.
• Assist in requesting, locating, collecting and returning of healthcare records using the appropriate Trakcare technologies by following the appropriate healthcare record tracking procedures, SOP’s and trust guidelines.
• Assist in the transcription of clinic letters, reports and other correspondence using the digital transcription and distribution applications and assist in the input and checking of data and information into all Trust IT systems within work area using appropriate technologies and equipment as and when required.
• General admin duties: organise the referral of patients to other departments/hospitals for investigations or further treatment; organise patient transport arrangements; organise patient review arrangements; undertake daily administrative and clerical duties as detailed in departmental SOPs; prepare case notes and other related documentation for clinic sessions; file patient related information securely; maintain a clean and professional working environment; undertake general clerical duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stocks of routine stationery supplies; maintain up‑to‑date file system for work related documentation; participate in on‑call rota for administrative support.
• Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff.
• Promote equality and diversity, tackle discrimination and harassment, and promote zero tolerance on violence against staff.
• Take responsibility for own personal development and education and the development of a personal development plan.
• Be aware of and comply with all Trust infection prevention and control policies, undertake annual training/updates in infection prevention and control.

Qualifications and Requirements

• Good educational background to at least G.C.E./G.C.S.E level or equivalent.
• Good communication skills.
• Knowledge of operating a computer system.
• DBS Criminal Records Disclosure Check – Standard Level required.

Benefits and Support

We will support staff through providing an inclusive and supportive workplace with health and well‑being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool.”

This advert closes on Thursday 16 Oct 2025.