Admin Support (Child Health)

Calderdale and Huddersfield NHS Foundation Trust; Brighouse; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider is seeking an Admin Support for Child Health in Brighouse. Candidates should have strong administrative skills and experience working with children’s health data. Responsibilities include maintaining records, responding to inquiries, and ensuring confidentiality. A commitment to excellent customer service and the ability to work under pressure are essential. This role offers an opportunity to contribute to child health services within the community.

Qualifications

• Educated to GCSE Maths & English or equivalent.
• Minimum of RSA II typing / Word processing skills or equivalent.
• Motivation to develop the role and themselves within the role.

Responsibilities

• Provide full administrative support to the service.
• Maintain accurate, timely records in accordance with Trust policy.
• Respond to nonclinical queries using excellent customer service skills.

Skills

Excellent computer skills with office-based packages

Data Inputting

Excellent written and verbal communication skills

Ability to work under pressure

Education

GCSE Maths & English or equivalent

RSA II typing / Word processing skills or equivalent

Tools

Microsoft Word

Microsoft Excel

SystmOne

Job description

Calderdale and Huddersfield NHS Foundation Trust

Admin Support (Child Health)

Closing date: 01 December 2025

To provide full administrative support to the service.

Carry out general administrative duties including Microsoft Word/Excel/scanning/emailing and dealing with incoming/outgoing post.

Carry out work as necessary to ensure that information held on 60,000+ children on the Child Health Information System (CHIS) database is accurate.

Undertake all duties and tasks on CHIS in a timely manner as identified in the Child Health specification.

Provide excellent customer service when dealing with queries from patients, other professionals, colleagues, and external contacts.

Support areas of the Trust as appropriate and required.

Main duties of the job

Provide professional admin support whilst adhering to CHFT Trust values.

Understand the need to maintain patient confidentiality.

Maintain effective working relationships with all staff.

Be able to prioritise workloads, maintaining accuracy and meeting deadlines as required in the Child Health Specification.

To record all births/deaths within the specified timescale, ensuring all sensitive information is sent to appropriate departments/organisations.

To ensure timely recording of all immunisations from GP's/Maternity/School Nurse information/School Imms Teams.

To ensure timely recording of all 6-8 week health checks and feeding status.

Upload Newborn Infant Physical Examination Results (NIPE).

To ensure that all records of children moving in or out of the area are dealt with confidentially within the specified timescale.

Respond to nonclinical queries from patients, colleagues and other professionals using excellent customer service skills and a friendly and flexible approach.

Ability to use a VDU for extended periods of time.

Provide cover for colleagues to ensure smooth running of the department.

Ability to work on own initiative, make decisions within written guidelines.

Filing and safe distribution of confidential files including safeguarding notes/minutes.

Experience in software packages such as Microsoft Word, Outlook and Excel.

About us

CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.

Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.

Job responsibilities

Maintain accurate, timely and legible records in accordance with Trust policy when accessing Trust Patient Information Systems.

Data collection and input of activity on SystmOne.

Recording blood spot and vision screening results.

Forwarding immunisation appointments/health checks to all GP practices.

Recording all children's heights & weights in accordance with National guidelines.

Carry out general administrative duties including Microsoft Word/Excel/scanning/emailing and dealing with incoming/outgoing post.

Attend Team Meetings and participate discussions for improvements to systems and processes.

To ensure that you are flexible in your approach to working and undertake any ad-hoc duties as required or requested by the Directorate.

To complete an incident form if the need arises.

To ensure that the Child Health Supervisor is informed if there is a system fault or any potential risk related problem.

Ensure that confidentiality is maintained at all times.

Be responsible for highlighting any Health & Safety issues to the Child Health Supervisor.

Ensure that Calderdale and Huddersfield NHS Foundation Trust policies and other regulations are applied as appropriate.

Any other duties, which are delegated appropriate to pay grade & post.

Clinical Duties: There are no clinical duties required in this post.

Professional Duties: Maintain confidentiality in all aspects of work. Effective communication taking into account the level of communication, any difficulties encountered, and the type of information being communicated. Dealing with enquiries. Taking messages ensuring they are communicated to the relevant person in the agreed format. Dealing sympathetically with both parents and carers regarding any concerns they may have ensuring that a record of the conversation is recorded as appropriate.

Managerial Duties: There are no managerial duties required in this post.

There are no financial duties required in this post.

Managing Self: Attend all mandatory training. Participate annually identifying, developing, and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures, and protocols. Carry out duties with due regard to the Trust's Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Always maintain professional conduct.

Person Specification

QUALIFICATIONS AND TRAINING

• Educated to GCSE Maths & English or equivalent.
• Minimum of RSA II typing / Word processing skills or equivalent.
• Motivation to develop the role and themselves within the role.

KNOWLEDGE, EXPERIENCE AND EXPERTISE

• Excellent computer skills with knowledge of office-based packages.
• Develop contacts with external organisations.
• Experience of Data Inputting.
• Extensive experience of working in a busy office.
• Ability to work without Supervision.
• Knowledge of SystmOne.
• Previous NHS experience.
• Knowledge of the NHS body.
• Knowledge of the Internet.
• Knowledge of Childhood immunisation programme.

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

• Ability to work under pressure.
• Ability to organise and prioritise work.
• Excellent written and verbal communication skills.
• Good literacy and numeracy skills.
• Understanding of confidentiality issues.
• Able to exercise independent judgement.
• Excellent interpersonal skills.
• Able to work as a member of a Team.
• Good communication and written skills.
• Must be accurate and be able to meet deadlines.
• Good organisational skills.
• Ability to maintain a satisfactory level of attendance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Calderdale and Huddersfield NHS Foundation Trust