Admin Support Assistant

South Yorkshire Police; Sheffield; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

A regional police force in Sheffield seeks an Admin Support Assistant within the Complaints and Investigations team. The role involves providing comprehensive administrative support, handling sensitive information, and ensuring effective communication with stakeholders. Ideal candidates will have prior administrative experience and excellent keyboard skills. This temporary position offers a competitive salary and the opportunity to work in a collaborative team. Application deadline is 9th November 2025.

Benefits

Generous annual leave allowance

Access to a pension scheme

Flexible working arrangements

Comprehensive training programs

Qualifications

• Recent or previous administrative experience is essential.
• The post entails dealing with sensitive information.
• Willingness to undertake all training appropriate to the role.

Responsibilities

• Provide overall administrative support for the Complaints and Investigations team.
• Record, monitor and finalize complaints using the Centurion database.
• Check received correspondence and decide on the appropriate course of action.

Skills

Administrative experience

Keyboard/computer skills

Ability to work under pressure

Teamwork skills

Confidentiality

Willingness to undertake training

Job description

Job Description

In this role you will work as part of the Complaints and Investigations team, providing overall administrative support.

Role: Admin Support Assistant
Department: Professional Standards
Location: Churchill Way, Sheffield
Salary: £24,222 - £26,106
Hours: 37
Contract Type: Temporary until 31st August 2026

Key Responsibilities

• To work as part of the Complaints and Investigations team, providing overall administrative support.
• Record, monitor and finalise complaints, conduct matters and miscellaneous complaints using the Centurion database.
• Check received correspondence and decide the appropriate course of action required.
• Carry out all business support functions for PSD.
• Monitor and operate the intercom system for access/egress to the PSD compound/building.
• Provide secretarial support to the head of PSD.
• Produce agendas, minutes, reports & letters; update GRS for the management team.
• Deal with enquiries from members of the public and both internal/external stakeholders/agencies.
• Maintain case filing system and departmental tape library.
• Collate information from computerised system/manual records and produce summarised reports/letters.
• Provide resilience in terms of admin support for other units/functions of PSD.

Skills And Experience

• Recent or previous administrative experience is essential.
• Keyboard/computer skills are essential.
• Ability to work in a small team, under pressure and to tight deadlines.
• The post entails dealing with sensitive information and strict confidentiality must be maintained at all times.
• Willingness to undertake all training appropriate to the role (e.g. Centurion database /Iproc/Atrium).
• Occasional work outside normal office hours may be required.

What We Offer

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family‑friendly policies including enhanced maternity, paternity and adoption leave
• Flexible working arrangements including flexi‑time and hybrid working
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as Blue Light Card, Company Shop, Cycle to work scheme
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Eligibility

Applicants must meet the minimum requirement of checkable history criteria of 5 years and successfully undergo the recruitment vetting procedure, which is a pre‑requisite of employment with South Yorkshire Police.

Appearance & Standards

South Yorkshire Police is committed to striking a proportionate balance between self‑expression and the need to maintain role‑sensitive professional standards in dress and appearance. Tattoos visible whilst on duty are permitted provided they are not considered unacceptable or otherwise inappropriate, and will be reviewed as part of the recruitment and selection process.

South Yorkshire Police’s Key Values

At South Yorkshire Police we have three key values which run through everything we do: Fairness, Integrity & Trust. The attached document details the key behaviours we expect all employees to adhere to.

Smarter Ways Of Working

South Yorkshire Police is committed to developing working practices that balance personal and professional lives. This role has been evaluated as a hybrid role and can be undertaken at any location, whether that be a SYP building or from home.

Contact Details

For further information about the role, please contact Joanne Murphy on 07464 985988.

Closing Date

9th November 2025

How To Apply

Please click ‘Apply’.

Diversity & Inclusion

Applications are particularly welcome from female and ethnic minority candidates. South Yorkshire Police supports and values under‑represented groups and encourages applications from these groups. If you are from an under‑represented group and want to find out more about the support we can offer, please contact our dedicated team on [e-mail].

Internal Candidates

This vacancy is temporary, so you must have the support of your current line manager to apply. If you are a permanent member of staff, this would be classed as a secondment opportunity. If you are on a fixed‑term contract, you must contact the Talent Acquisition Team before applying. Please ensure that you and your current line manager complete the attached consent form and email it to the hiring line manager with the role title and the closing date stated in the subject of your email. Without support, your application will not be considered any further.