Admin Support

NHS; West Midlands; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider is seeking a Full Time Admin Support at the Whitestone Clinic in Nuneaton. The role involves supporting various teams with telephone calls, data input, and front-desk duties. Candidates should have previous office experience, strong skills in Microsoft Office, and exceptional communication abilities. This position offers a permanent contract with comprehensive benefits, including generous annual leave and learning opportunities, along with a salary of £24,465 per annum.

Benefits

Generous annual leave entitlement

Extensive learning and development opportunities

Salary sacrifice schemes including gym membership

Qualifications

• Previous office experience in a busy environment with predictable interruptions.
• Ability to empathize with service users and handle sensitive enquiries confidentially.
• Strong computer literacy and multitasking abilities.

Responsibilities

• Manage telephone calls and provide accurate data input.
• Maintain electronic patient records and schedule clinic appointments.
• Greet patients and visitors as part of reception duties.

Skills

Excellent communication skills

Customer care skills

Proficiency with Microsoft Office

Education

Good general education (GCSE English and Maths)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Summary

Full Time Admin Support based at CAMHS, Whitestone Clinic, Nuneaton, CV11 4SG. The role supports the CAMHS Crisis Team, Think Family Outreach Team (TFOT), and Core CAMHS Team with telephone calls, data input, electronic patient records, appointment scheduling, and front‑line reception duties.

About Us

At Coventry and Warwickshire Partnership NHS Trust (CWPT) we deliver a wide range of physical, mental health, learning disability and autism services. Our ethos is to put people at the heart of everything we do and we offer extensive benefits and development opportunities.

Benefits

• Generous annual leave entitlement that increases with time in service.
• Extensive learning and development: apprenticeship frameworks, distance learning, internal training, coaching and mentoring.
• Salary sacrifice schemes – lease car/vehicle, Cycle to Work, home electronics, gym membership and more.
• Discounts with retailers, restaurants and entertainment venues via the Employee Assistance Programme and NHS discount schemes.
• Wellbeing support, including an in‑house counselling service and external helpline.
• Staff networks and support groups.

Details

• Date posted: 28 November 2025
• Pay scheme: Agenda for Change
• Band: 2
• Salary: £24,465 per annum
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 444-7648348-CH
• Job location: Whitestone Clinic, Magyar Crescent, Nuneaton, CV11 4SG

Job Description

We require a well‑organised individual who can empathise with service users, handle sensitive enquiries confidentially, and provide excellent customer service. The role demands previous office experience, strong computer literacy in Word, Excel and email, and the ability to multitask, prioritise workload and work both independently and as part of a team. A positive approach to change, support for service improvements, effective relationship building, approachability, accessibility and flexibility are essential.

• Manage telephone calls and provide accurate data input.
• Maintain electronic patient records and schedule clinic/group appointments.
• Support reception activities: greet patients and visitors.
• Travel between local sites when required.
• Finance a standard DBS check.

Essential Qualifications

• Good general education (e.g., GCSE English and Maths).

Essential Knowledge and Skills

• Excellent communication/customer care skills, both written and verbal.
• Proficiency with standard keyboarding and IT systems.
• Understanding and application of confidentiality principles.
• Attention to detail in a busy environment with predictable interruptions.

Essential Experience

• Experience with Microsoft Office (Word, Excel, Outlook).
• Experience in a busy office/customer care setting.
• Ability to work flexibly and effectively within a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service (formerly CRB) check will be required to assess any previous convictions.

Employer Details

Employer name: Coventry and Warwickshire Partnership Trust

Address: Whitestone Clinic, Magyar Crescent, Nuneaton, CV11 4SG

Website: https://www.covwarkpt.nhs.uk/