Admin Supervisor & Reception Lead - Patient Services

NHS Scotland; Aberdeen City; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

NHS Pension Scheme

Professional development

Job summary

NHS Scotland in Aberdeen is seeking an experienced Admin Supervisor to lead our busy reception and administrative team in a GP practice. You will supervise staff, coordinate workloads, and ensure high standards of patient service.

Working with the Office and Practice Managers, you will drive staff development, handle patient enquiries, complaints, and contribute to governance and service improvement. A supportive, patient-centred environment and NHS Pension are on offer.

Qualifications

• Experience supervising or leading a team in a busy environment.
• Strong organisational and prioritisation skills.
• Excellent communication and people skills.
• Commitment to delivering high-quality patient service.

Responsibilities

• Supervising and supporting reception and administrative staff.
• Coordinating workloads and maintaining efficient practice operations.
• Assisting with staff training, induction and development.
• Managing patient enquiries, concerns and complaints.
• Monitoring workflows, performance and service standards.
• Contributing to quality improvement, compliance and governance activities.
• Providing operational leadership and Duty Manager cover when required.

Skills

Team leadership

Organisation

Communication

Customer service

Problem solving

Healthcare experience

Job description

NHS Scotland in Aberdeen is seeking an experienced Admin Supervisor to lead our busy reception and administrative team in a GP practice. You will supervise staff, coordinate workloads, and ensure high standards of patient service.

Working with the Office and Practice Managers, you will drive staff development, handle patient enquiries, complaints, and contribute to governance and service improvement. A supportive, patient-centred environment and NHS Pension are on offer.