Admin Service Manager | Calderdale and Huddersfield NHS Foundation Trust

Calderdale & Huddersfield NHS Foundation Trust; Huddersfield; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare organization in Huddersfield is seeking an Admin Service Manager to lead the administrative operations of the General Surgery directorate. The role involves managing performance targets, improving patient pathways, and providing comprehensive administrative support. Candidates should have strong organisational skills, experience in a surgical environment, and preferably NHS experience. This position offers a unique opportunity to enhance service delivery in a dynamic and fast-paced setting.

Qualifications

• Experience of administrative leadership within a surgical or hospital environment.
• Knowledge of national and Trust waiting time targets.
• NHS experience preferred.

Responsibilities

• Lead and coordinate day-to-day administrative operations.
• Monitor processes to ensure effective service delivery.
• Build relationships with colleagues to achieve quality metrics.

Skills

Organisational skills

People management

Performance target delivery

Data quality knowledge

Job description

Overview

The General Surgery directorate is appointing an Admin Service Manager. This is a rare and exciting opportunity to raise service delivery and leadership within a dynamic, fast‑paced specialty.

Responsibilities

• Lead and coordinate day‑to‑day administrative operations of the service.
• Support delivery of key performance, quality and financial targets.
• Contribute to service development in line with directorate plans.
• Improve patient pathways through efficient administrative systems.
• Provide a full and comprehensive administration service for the General Surgery directorate, including line management.
• Provide administrative support to projects within the services.
• Review and optimise administrative structure and processes to support key performance measures and comply with National and Trust targets.
• Ensure all staff work towards delivering high‑quality care to patients and meet national standards and patient experience measures.
• Monitor processes and procedures to ensure effective service delivery and maintain team competence and motivation.
• Support Operational Managers in delivering targets relating to elective recovery.
• Build and maintain positive working relationships with colleagues across the Trust, ensuring agreed quality metrics are achieved consistently.
• Support the Divisional Senior Management Team in developing and implementing an efficient waiting list service for the Trust.
• Implement and manage monitoring and administrative systems to achieve National and Local waiting time targets.
• Manage rotas, admin teams and patient waiting lists, overseeing all administrative and clerical processes.
• Provide senior support and expert knowledge to the team of waiting list coordinators and associated roles within the admin team.
• Provide senior support and expert knowledge of the RTT, data quality and robust rota coordination.
• Work alongside Theatre Scheduling Manager to support daily running of theatre lists and aid any escalations.
• Work with external stakeholders when required for managing waiting lists.

Qualifications

Experience of administrative leadership within a surgical or hospital environment; strong organisational and people management skills; proven ability to deliver performance targets; knowledge of national and Trust waiting time targets; NHS experience preferred.

CHFT is an integrated Trust with a commitment to One Culture of Care. We value inclusivity, collaboration, innovation and compassion. To apply, please refer to the full posting before Thursday 16 Oct 2025.