Admin / Receptionist

1st Select; Ottershaw; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in Ottershaw is seeking a Front-of-House Receptionist to provide high-quality administrative support. You will act as the first point of contact for visitors and callers, requiring excellent communication and customer service skills. The ideal candidate has experience in reception or administrative roles and is proficient in Microsoft Office. This role offers an opportunity to enhance your skills in a dynamic environment.

Qualifications

• Previous experience in a receptionist or customer-facing role preferred.
• Additional administrative qualifications beneficial.
• Experience with office management systems is an advantage.

Responsibilities

• Act as the first point of contact for visitors and clients.
• Answer, screen, and route incoming calls promptly.
• Manage the reception area to ensure it is clean and presentable.
• Provide general administrative assistance to staff.
• Liaise with external suppliers and service providers.

Skills

Excellent verbal and written communication skills

Strong organisational skills

Professional telephone manner

Attention to detail

Proficiency in Microsoft Office

Education

GCSEs / A-levels or equivalent

Tools

Office management systems

CRM software

Job description

Job Purpose

To provide front-of-house reception services and high-quality administrative support to ensure the smooth, efficient operation of the organisation. Acting as the first point of contact for visitors and callers, the role requires excellent communication, organisation, and customer service skills.

Key Responsibilities

Reception Duties

Act as the first point of contact for visitors and clients, providing a warm and professional welcome.

Answer, screen, and route incoming calls promptly and courteously.

Manage the reception area to ensure it is clean, tidy, and presentable at all times.

Handle incoming and outgoing mail, deliveries, and courier services.

Maintain visitor logs and issue visitor passes in line with security procedures.

Administrative Support

Provide general administrative assistance to staff and management.

Prepare documents, reports, and correspondence as required.

Schedule and coordinate meetings, appointments, and room bookings.

Update and maintain company databases, contact lists, and filing systems (digital and physical).

Assist with data entry, record-keeping, and archiving.

Support office procurement by ordering supplies and maintaining inventory.

Office Coordination

Liaise with external suppliers, contractors, and service providers.

Assist with organising company events, training sessions, and staff activities.

Support onboarding of new starters by preparing welcome materials and coordinating induction schedules.

Ensure office equipment is functioning and arrange maintenance when needed.

Skills & Competencies

Excellent verbal and written communication skills.

Strong organisational skills with the ability to prioritise tasks.

Professional telephone manner and customer-focused approach.

Attention to detail and accuracy.

Ability to remain calm and courteous under pressure.

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and general IT literacy.

Ability to work independently and as part of a team.

Experience & Qualifications

Previous experience in a receptionist, administrative, or customer-facing role (preferred).

GCSEs / A-levels or equivalent; additional administrative qualifications beneficial.

Experience with office management systems or CRM software is an advantage.

Personal Attributes

Friendly, approachable, and professional.

Reliable, punctual, and trustworthy.

Discreet and able to handle confidential information.

Problem-solver with a proactive attitude