Admin Receptionist

NHS; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local GP practice is seeking a part-time GP receptionist to handle patient enquiries, manage appointments, and support clinical operations. The role offers the chance to make a difference in the community while providing essential administrative support. Candidates should have strong communication skills, a customer service approach, and relevant qualifications such as GCSEs in English and Maths. Experience in medical administration is advantageous, and proficiency in Microsoft Office is required.

Qualifications

• Experience in medical administration (optional but advantageous).
• Good understanding of GDPR and practice policies.
• Ability to manage challenging situations calmly.

Responsibilities

• Welcome patients and visitors in a polite, professional manner.
• Schedule, cancel, and amend patient appointments using the clinical system.
• Maintain and update patient records accurately.

Skills

Computer literacy – Proficient in Microsoft Office, email, and scheduling software

Communication skills

Customer service

Education

GCSEs or equivalent in English and Maths

NVQ Level 2 or 3 in Business Administration

Job description

Overview

Job Summary

Working at a GP practice offers the opportunity to make a meaningful difference in people’s lives by supporting patients’ health and wellbeing in the community. It is a collaborative and rewarding environment where you work closely with doctors, nurses, and administrative staff to deliver high-quality primary care. The role provides variety, job stability, and the chance to build strong relationships with patients and colleagues. You also gain valuable experience in healthcare, communication, and problem-solving, with opportunities for professional growth and training.

A role in a GP practice typically involves providing administrative and/or clinical support to ensure the smooth running of patient services. Responsibilities may include managing patient appointments, maintaining accurate medical records, assisting with patient enquiries, supporting clinicians during consultations, and ensuring confidentiality and efficiency in all aspects of care delivery. The focus is on delivering excellent patient service and contributing to an organised, caring, and professional practice environment.

Main duties

• Welcome patients and visitors in a polite, professional, and compassionate manner.
• Handle patient enquiries both in person and over the telephone.
• Provide information about practice services, policies, and procedures.
• Schedule, cancel, and amend patient appointments using the clinical system.
• Ensure appointments are booked appropriately according to patient needs and GP availability.
• Maintain and update patient records accurately on the practice system.
• Process repeat prescription requests and pass them to clinicians for review.
• Handle incoming and outgoing correspondence, including emails, letters, and internal messages.
• File and scan medical documents as required.
• Handle all patient information with strict confidentiality in line with GDPR and practice policies.
• Work collaboratively with doctors, nurses, and other staff to support daily operations.
• Escalate urgent issues or safeguarding concerns to the appropriate clinician or manager.
• Provide high-quality service by listening to patients and addressing concerns appropriately.
• Manage challenging situations calmly and professionally.
• Open and close the reception area following practice procedures.
• Ensure waiting areas are tidy, safe, and welcoming.
• Participate in team meetings and training sessions as required.

About Us

Nightingale House Surgery is a well-established GP practice providing high-quality primary healthcare services to the local community. Our current patient list size is approximately 6,000. The practice offers services including chronic disease management, minor surgery, immunisations, women’s health, and health screening. We work closely with local hospitals, pharmacies, and community services to ensure continuity of care for our patients.

The Team

• General Practitioners (Three GPs): Providing clinical leadership, diagnosis, and treatment for a wide range of health conditions.
• Practice Nurses (Two) and Health Care Assistants (Two): Supporting chronic disease management, vaccinations, health checks, and patient education.
• Practice Manager: Overseeing daily operations, staff management, and the quality of services.
• Reception and Administrative Team (Twelve Staff Members): Acting as the first point of contact for patients, managing appointments, prescriptions, and patient records.
• Clinical Pharmacists (Two) and Physician Associate (One): Supporting prescribing, medication reviews, and patient follow-ups.

Details

Date posted: 28 October 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: A2000-25-0001

Job location: 1-3 Nightingale Road, Enfield, N9 8AJ

Job Description

Job responsibilities

Main Duties of a GP Receptionist

• Patient Reception and Enquiries
• Welcome patients and visitors in a polite, professional, and compassionate manner.
• Handle patient enquiries both in person and over the telephone.
• Provide information about practice services, policies, and procedures.
• Appointment Management
• Schedule, cancel, and amend patient appointments using the clinical system.
• Ensure appointments are booked appropriately according to patient needs and GP availability.
• Communicate any delays or changes to patients in a courteous and timely way.
• Administrative Support
• Maintain and update patient records accurately on the practice system.
• Process repeat prescription requests and pass them to clinicians for review.
• Handle incoming and outgoing correspondence, including emails, letters, and internal messages.
• File and scan medical documents as required.
• Patient Confidentiality and Data Protection
• Handle all patient information with strict confidentiality in line with GDPR and practice policies.
• Ensure secure storage of medical and administrative records.
• Team and Clinical Support
• Work collaboratively with doctors, nurses, and other staff to support daily operations.
• Assist clinicians with administrative tasks when needed (e.g., printing, document retrieval).
• Escalate urgent issues or safeguarding concerns to the appropriate clinician or manager.
• Customer Service and Communication
• Provide high-quality service by listening to patients and addressing concerns appropriately.
• Manage challenging situations calmly and professionally.
• Promote a positive image of the practice at all times.
• General Office Duties
• Open and close the reception area following practice procedures.
• Ensure waiting areas are tidy, safe, and welcoming.
• Participate in team meetings and training sessions as required.

Person Specification

Qualifications

Essential

• GCSEs or equivalent in English and Maths
• NVQ Level 2 or 3 in Business Administration
• Computer literacy – Proficient in Microsoft Office, email, and scheduling software
• Experience in medical administration (optional but advantageous)

Compliance

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS disclosure.

UK Registration: Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details

Employer: Nightingale House Surgery

Address: 1-3 Nightingale Road, Enfield, N9 8AJ

Employer's website: https://www.nightingalehousesurgery.nhs.uk (Opens in a new tab)

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