Admin officer

Brook Street NMR; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector recruitment firm is seeking an Administrative Officer for a temporary position in Durham Court until March 2026. The role involves supporting the justice system by preparing case files, drafting court documents, and handling customer inquiries. Candidates should have strong organizational skills and previous administrative experience, with essential qualifications including 5 GCSEs or equivalent. This position provides hands-on experience in a collaborative team environment, offering a pay of £12.36 per hour.

Qualifications

• Previous administrative experience is essential.
• Ability to manage multiple priorities.
• Clear and professional communication skills.

Responsibilities

• Prepare paperwork and case bundles for court hearings.
• Handle customer inquiries via phone, email, and in person.
• Support courtroom operations, including clerking.

Skills

Organisational skills

Customer service

Attention to detail

Computer systems usage

Education

5 GCSEs (A*-C) including English and Maths

NVQ Level II in Business Administration

Job description

Job Title: Administrative Officer (Temporary Assignment)
Location: Durham Court
Contract: Until March 2026
Pay: £12.36 per hour

Are you an organised, reliable individual with great customer service skills?
Join Her Majesty's Courts and Tribunals Service (HMCTS) as an Administrative Officer and play a key role in supporting the smooth running of the justice system. This is a temporary position until March 2026 based at DurhamCourt, offering hands‑on experience in a fast‑paced, public sector environment.

About the Role

As an Administrative Officer, you will be part of a supportive team carrying out a wide range of general administrative tasks. From preparing case files and scheduling hearings to assisting court users and managing documents, your work will help ensure cases progress efficiently through the courts and tribunals.

While you will be based at Durham, some flexibility to support nearby HMCTS offices may occasionally be required.

Key Responsibilities

• Preparing paperwork and case bundles for court hearings, meetings, and tribunals
• Drafting and processing court documents, orders, and standard correspondence
• Handling customer enquiries by phone, email, and in person
• Inputting data, maintaining records, and managing files using HMCTS systems
• Supporting courtroom operations - including clerking, listing, and rota management
• Monitoring case progress, verifying information, and updating databases
• Booking rooms, preparing meeting materials, and assisting with internal training sessions
• Participating in daily team meetings and contributing to problem‑solving activities
• Working flexibly across functions and supporting with additional roles as needed (e.g. Jury Bailiff Officer, Health & Safety rep)

Skills & Experience

We're looking for someone who:

• Has previous administrative experience and strong organisational skills
• Can manage multiple priorities with accuracy and attention to detail
• Provides excellent customer service and communicates clearly and professionally
• Is confident using computer systems and databases
• Can work independently and as part of a collaborative team

Essential qualifications:

• 5 GCSEs (A*-C or equivalent), including English and Maths
• OR NVQ Level II in Business Administration
• OR relevant administrative experience

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.