Admin Officer - Band E

Brook Street; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A respected Public Sector organisation in Birmingham City Centre is seeking an Administrative Officer for a full-time temporary role. The position involves managing documentation, maintaining case records, and providing excellent customer service. Ideal candidates should be proficient in Microsoft Office, have strong communication skills, and experience in customer-facing roles. The role requires physical activities, including moving files, and is an onsite position only.

Qualifications

• Proficient in Microsoft Word, Excel, and Outlook.
• Strong communication skills, required for telephone work.
• Experience in a customer-facing role.

Responsibilities

• Preparing, scanning, and inputting documents for case management systems.
• Maintaining accurate case records and reporting key metrics.
• Checking and dispatching documents while adhering to data protection protocols.
• Handling incoming and outgoing post.
• Scheduling and reporting customer payments.
• Maintaining and organizing physical filing systems.
• Delivering high standards of customer service.

Skills

Proficient in Microsoft Office applications

Strong verbal and written communication skills

Experience in customer-facing environments

Job description

Administrative Officer - Public Sector (Birmingham City Centre)

£12.53 per hour | Full-time | Temporary (with possible extension)

Working hours: Monday to Friday, 9.00am - 5.00pm (37 hours per week)

Onsite role - no remote working

An exciting opportunity has arisen to join a respected Public Sector organisation based in Birmingham City Centre. We are currently recruiting Administrative Officers to support the delivery of Power of Attorney services.

Successful candidates will be placed in one of several key departments, which include casework, administration, quality assurance, document registration, and contact centre support.

Key Responsibilities

• Preparing, scanning, and inputting documents for case management systems
• Maintaining accurate case records and reporting key metrics
• Checking and dispatching documents with attention to data protection protocols
• Handling incoming and outgoing post
• Scheduling and reporting customer payments
• Maintaining and organising physical filing systems
• Delivering high standards of customer service and clear communication across all channels

Please note - this role can be very physical. Moving bundles of files between cabinets and different floors etc.

Essential Skills & Experience

• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong verbal and written communication skills - telephone work may be required
• Experience working in customer-facing environments

Additional Requirements

• A Standard DBS check is required
• Candidates must be able to provide three years of referencing

If you're reliable, organised, and ready to take on a new challenge, we encourage you to apply today. Due to the high number of applications expected, only shortlisted candidates may be contacted.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.