Admin Officer

Brook Street; Swansea; On-site; GBP 29,000; Full time

Job summary

A well-respected recruitment agency is seeking a Customer Services Officer in Swansea to join the Customer Resolution Team. This role involves managing customer enquiries, maintaining service standards, and ensuring accurate correspondence. Candidates should possess strong communication skills and the ability to deliver high-quality customer service while adhering to established guidelines. The position offers a flexible working schedule in a fully office-based environment at a pay rate of £13.90 per hour.

Qualifications

• Strong written communication skills are essential.
• Excellent customer service approach is necessary.
• Ability to follow guidance and procedures confidently.

Responsibilities

• Handle customer enquiries according to HM Land Registry guidance.
• Consult guidance and seek support for complex queries.
• Process and resolve points from customer correspondence.

Skills

Written communication skills

Customer service orientation

Ability to follow guidance

Workload management

Attention to detail

Proficient in MS Office

Tools

MS Office

Job description

Customer Services Officer

Location: Swansea, SA7 9FQ
Contract: Temporary - 6 months (with potential extension)
Pay Rate: £13.90 per hour
Hours: 37.5 per week | Monday-Friday | 8am-4pm/9am-5pm (flexibility required)
Working Pattern: Fully office-based
Start Date: Monday 19th January 2026

We are seeking organised and customer-focused individuals to join the Customer Resolution Team within HM Land Registry. This role is ideal for someone with strong communication skills who can deliver a high-quality correspondence service and support the resolution of customer enquiries.

You will play a vital role in ensuring accurate handling of customer correspondence, following established guidance, and helping the wider team maintain excellent service standards.

Key Responsibilities

• Handle customer enquiries in line with HM Land Registry practice and guidance
• Consult guidance and seek support from colleagues when queries fall outside technical authority
• Process, settle and resolve points arising from customer correspondence
• Record actions accurately and follow the correct procedures
• Take ownership of personal development through continuous learning

Team Contribution

• Support Customer Resolution Team leadership and contribute to service improvements
• Participate in embedding new processes and adapting to changing customer needs
• Stay up to date with Service Line initiatives and maintain all relevant standard operating procedures

Essential Skills and Experience

• Strong written communication skills
• Excellent customer service approach
• Confident in following guidance and procedures
• Ability to manage workload and prioritise effectively
• Good attention to detail and accuracy
• Proficient in MS Office, including Word, Excel and MS Teams

If this is a role you would be interested in, please apply online today.

Successful candidates will be subject to a DBS check and 3 years of referencing.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.