Admin Officer

Brook Street; Kings Barton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Cancellations Support Officer in Gloucester to manage application processes for HM Land Registry. You will contact conveyancers, gather information to prevent cancellations, and maintain accurate records. The ideal candidate will have strong customer service skills, attention to detail, and be proficient in MS Office. This is a temporary full-time position requiring a confident telephone manner and the ability to handle a busy workload. Immediate start available.

Qualifications

• Detail-focused, proactive, and comfortable with regular telephone work.
• Experience in a similar customer service role is an advantage.
• Ability to manage a high-volume workload with accuracy.

Responsibilities

• Contact lodging conveyancers to confirm receipt of requisitions.
• Grant extensions and manage follow-up correspondence.
• Review applications approaching cancellation and take action.
• Maintain accurate records and liaise with internal teams.
• Support continuous improvement by identifying issues.

Skills

Confident and professional telephone manner

Strong customer service experience

Excellent attention to detail

Clear written communication skills

Ability to prioritise and manage a busy workload

Proficient in MS Office (Word, Excel, Teams)

Ability to take clear notes

Job description

Cancellations Support Officer

Location: Gloucester, GL1 1DQ

Contract: Temporary - 6 months (with potential extension)

Pay Rate: £13.90 per hour

Hours: 37.5 per week | Monday-Friday | 8am-4pm/9am-5pm (flexibility required)

Working Pattern: Fully office-based

Start Date: Monday 19th January 2026

We are recruiting Support Officer's to join a team supporting key HM Land Registry processes. This role is ideal for someone who is organised, confident on the telephone, and able to manage a high-volume workload with accuracy.

You will play a vital part in preventing unnecessary application cancellations by contacting lodging conveyancers, gathering information, and ensuring applications are correctly progressed.

Key Responsibilities

• Contact lodging conveyancers by telephone to confirm receipt of requisitions and request any outstanding information
• Grant extensions of time where appropriate and send follow-up correspondence
• Review applications approaching cancellation and take appropriate action
• Check application forms and previous actions taken
• Retrieve applications from the workflow systemMaintain accurate records on the Points Arising Screen (PAS)
• Liaise with internal teams when required
• Support continuous improvement by identifying recurring issues

Essential Skills and Experience

• Confident and professional telephone manner
• Strong customer service experience
• Excellent attention to detail and ability to follow structured procedures
• Clear written communication skills
• Ability to prioritise and manage a busy workload
• Proficient in MS Office, particularly Word, Excel and MS Teams
• Ability to take clear notes and complete accurate data entry

If you are detail-focused, proactive and comfortable with regular telephone work, please apply online today.

Successful candidates will require a DBS check and 3 years of referencing.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group