Admin Officer

Ministry of Justice; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in Cardiff seeks an Administrative Officer to provide operational support within the court system. Responsibilities include preparing court documents, updating records, and communication with court users including the judiciary. The role requires multitasking and excellent customer service skills, with a full-time shift of 37 hours per week. Flexibility in working patterns is offered, and a range of benefits is provided including annual leave and pension schemes.

Benefits

Annual leave

Pension schemes

Training opportunities

Qualifications

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn new technologies.
• Excellent organisational skills.

Responsibilities

• Preparing papers and files for court and tribunal meetings.
• Updating records in the in-house computer system.
• Checking and verifying documents and records.
• Communicating with the public and judiciary members.
• Occasionally attending court to cover clerking duties.

Skills

Customer service skills

Ability to multitask

Written communication skills

Verbal communication skills

IT proficiency

Organisational skills

Job description

Role Overview

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi‑task and effectively carry out a variety of duties.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on the in‑house computer system and data input
• Resulting courts accurately, interpreting the required information on a court file
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
• Occasional attendance in court will be required to cover clerking duties on an ad‑hoc basis.

Qualifications and Skills

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask, whilst working in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

Employment Details

Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits: Annual leave, pension schemes, flexible benefits and training opportunities. The Civil Service is committed to attracting, retaining and investing in talent wherever it is found.

Equal Opportunity

The Civil Service is a disability confident employer. The MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities by making adjustments throughout the recruitment process and in the workplace, except in a limited number of campaigns.