Admin Co- Ordinator

A T R Ltd; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council authority in Tees Valley is looking for 2 Admin Coordinators to join their team. In this role, you will be the first point of contact for customers, handling calls and welcoming visitors. You must have previous experience and 5 GCSEs including English and Maths. The role requires strong customer service skills and a commitment to resolving queries quickly. This position offers an opportunity to contribute to the local community by providing essential support and information.

Qualifications

• Previous experience in a similar role is essential.
• Good understanding of customer relationship management systems.

Responsibilities

• Act as the first point of contact for customers.
• Handle calls professionally, recording contacts and submitting requests.
• Assist customers with reporting, applying, and payments online.

Skills

Customer service skills

Call handling

Education

5 GCSE's including English and Maths at grades A-C (5-9)

Job description

We are currently recruiting for 2 x Admin Co-ordinators to join our team based within Middlesbrough.

Duties Of Role:

• As the first point of contact for our customers, act as an ambassador for the Council and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible.
• Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the Council’s Customer Relationship Management (CRM) and associated systems.
• Welcome customers into the Council’s Customer Centre, and support them to report, apply and pay via the Council’s website.
• Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.
• Maintain a working knowledge of the Council and related public services to advise or direct customer enquiries.
• Escalate customer issues to Customer Centre Coordinator and other teams as appropriate.

The Candidate:

• Must have previous, similar experience.
• Must have 5 GCSE's including English and Maths at grades A-C (5-9).