Admin Assistant (Services)

Spinal Injuries Association; Milton Keynes; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A charitable organization in Milton Keynes is seeking an Administrative Support professional to assist the Health & Care Quality team. The role includes managing referrals, updating client information in CRM, and coordinating support across clinical staff. With a hybrid working model, you will have the chance to work both in the office and remotely. Attractive benefits include 28 days of annual leave and access to employee development programs.

Benefits

28 days annual leave plus bank holidays

Group pension scheme with 6% employer contribution

Access to Healthcare cash plan

Discounted gym membership

Employee assistance programme (EAP)

Volunteer days

Free car parking

Qualifications

• Comfortable managing multiple tasks related to referrals and administrative duties.
• Excellent communication abilities for liaising between teams and clients.
• Proficient use of CRM systems for data management.

Responsibilities

• Manage all referrals from a centralized inbox.
• Assess needs of each referral with the clinical team.
• Ensure information remains updated in the database.

Skills

Organizational skills

Communication skills

CRM input

Job description

Location

SIA House, Milton Keynes - We offer hybrid working with the expectation of three days per week in the office

Salary

£25,000 per annum

Hours

35 hours per week, Monday - Friday.

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About The Role

In this role you will be part of the Health & Care Quality team, providing administrative and organisational support to the clinical team, which includes nurses, therapists and counsellors.

Duties & Responsibilities

• Manage all referrals from centralised inbox, prioritising and forwarding referrals to the relevant team member, or to direct enquiries to more appropriate services if necessary.
• Assess need of each referral and discuss with ‘on call’ nurse/counsellor if it appears urgent or guidance required to establish need.
• Ensure all relevant service user information is available. Calls sometimes required to establish this.
• Input into database (CRM). Ensure information remains updated and relevant.
• Refer to appropriate nurse/ therapist / counsellor according to region.
• Ensure that referrals are responded to in a timely manner.
• Manage the Counselling referrals on the CRM including adding clients, updating status and setting up respective client files on the public drive.
• Contact those waiting to access SIA’s counselling service as required, to reassess need and inform of offers or initiatives.
• To liaise between the team and referrers to arrange face-to-face visits as required.
• Admin support with stock level, ordering and distribution of leaflets, booklets, emergency medical cards.
• Arrange and minute internal meetings and training sessions.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro‑rated for part‑time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to discounted gym membership
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Free car parking at SIA House
• Investing in our people – all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

Closing date: 3 November 2025, 9am

Interview date: Thursday 20 November 2025 at SIA House, Milton Keynes

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please