Admin Assistant/Receptionist

Midlands Partnership University NHS Foundation Trust; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in the West Midlands seeks an administrative support professional. The role involves utilising the patient administration system for record-keeping and managing various administrative tasks. Responsibilities include handling sensitive calls, supporting team requests, and performing reception duties. Applicants should be proficient in MS Office and have strong organizational skills to meet deadlines. The position is not eligible for visa sponsorship.

Qualifications

• Experience with administrative tasks including record-keeping and appointment booking.
• Proficiency in MS Office and various electronic systems.
• Ability to handle sensitive queries and manage workload effectively.

Responsibilities

• Utilise the patient administration system (RiO) to maintain accurate records.
• Carry out various administrative tasks and manage incoming calls.
• Support the team with requests through a centralised admin inbox.

Job description

Responsibilities

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Type a range of documents including emailed requests, copy typing, and audio transcription (via Winscribe digital dictation system) generated by the mental health pathway teams.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handle queries of a challenging/sensitive nature. Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.