Admin Assistant | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare foundation trust in Manchester is seeking an Administrative Assistant to provide efficient support within a Community Mental Health Team. Responsibilities include managing referrals, maintaining client records, and ensuring effective communication with clinical staff. Applicants should possess strong organizational skills and attention to detail. The position offers several benefits such as enhanced pay rates, annual leave, and a robust pension plan.

Benefits

27 days annual leave plus bank holidays

Excellent pension scheme

Cycle to work scheme

Wellbeing programme

Blue Light Card Discounts

Qualifications

• Experience in administrative roles preferred.
• Ability to manage multiple tasks efficiently.
• Competence in maintaining accurate records and data quality.

Responsibilities

• Provide administrative support to the clinical team.
• Manage incoming referrals and outgoing mail.
• Maintain filing systems suitable for the service's needs.
• Update client records accurately in the PARIS system.

Skills

Attention to detail

Communication skills

Organizational skills

Team collaboration

Tools

PARIS computerised system

Job description

Overview

To provide an efficient and effective administrative service within the Community Mental Health Team, to carry out all administrative tasks in relation to the role. This includes answering telephone calls to patients, relatives and various clinical staff and professionals to provide an efficient mental health service whilst carrying out a variety of administrative tasks as directed by your Line Manager.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Previous applicants do not need to apply

Responsibilities

• Provide admin support to the clinical team
• Dealing with all incoming referrals to the service
• Dealing with all incoming and outgoing mail, processing, distributing and responding within limits
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling
• Co-ordinate and facilitate the dissemination of information to and from the team
• Dealing efficiently, precisely and courteously with telephone callers
• Maintaining filing systems that are appropriate to the needs of the service
• Maintain client records for data inputting onto health and social services computer systems
• Maintain records of referrals and discharges for statistical purposes and enter onto Paris computerised system accurately and timely
• Scan on all appropriate documentation to update patient records
• Recording messages accurately in the daily diary for all team members
• Typing of correspondence, reports etc, amending the format and grammar as necessary within the PARIS computerised system
• Develop an understanding of the patient record system (PARIS) and have responsibility for maintaining data quality

About Greater Manchester Mental Health

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Benefits

• Pay Enhancements:
  • Band 1 Saturday (midnight to midnight) and any week day after 8pm and before 6am
  • Band 1 All time on Sundays and Public Holidays (midnight to midnight)
  • Time plus 47%
  • Time plus 94%
  • Band 2 Time plus 41%
  • Band 2 Time plus 83%
  • Band 3 Time plus 35%
  • Band 3 Time plus 69%
  • Band 4 – 9 Time plus 30%
  • Band 4 – 9 Time plus 60%
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

This advert closes on Friday 2 Jan 2026