Admin Assistant - 15 hours

NHS; Twickenham; On-site; GBP 28,000 - 32,000; Part time

Job summary

A reproductive healthcare charity in Twickenham seeks an experienced Admin Assistant to support clients in a busy office environment. This part-time role of 15 hours/week on Tuesdays and Thursdays offers a pro rata salary between £28,050 to £31,074 annually. Applicants must have strong administration experience and excellent communication skills. The position involves client support, clerical tasks, and appointment management.

Benefits

34 days annual leave

Employee benefits programme

Access to private GP appointments

Qualifications

• Experience in an office environment handling administration duties.
• Ability to communicate effectively with clients and colleagues.
• Experience with clerical procedures and documentation checking.

Responsibilities

• Answer and direct telephone queries and welcome clients.
• Check necessary paperwork and provide information to clients.
• Maintain and edit appointment lists using the booking system.

Skills

Administration experience

Excellent communication

Attention to detail

Team player

Experience of dealing with patients

Education

English and Maths qualification (GCSE A to C)

NVQ level 2

Tools

Microsoft Office

Job description

Admin Assistant - 15 hours

The closing date is 07 November 2025

Are you a strong administrator looking for a new challenge?

Do you enjoy working within a busy office where no two days are the same?

At BPAS, we're looking for an experienced administrator to come and join our fast paced team in our Richmond Telemed hub. As an Admin Assistant you will be responsible for completing all administrative & client support tasks within the hub, supporting clients through their episode of care.

This role is for 15 hours per week to be worked on Tuesdays and Thursdays. A detailed shift pattern and salary information can be found in the further information section below.

Please note administration experience gained within an office/professional environment is essential for this role.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You\'ll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

We are also looking for:

• Experience of dealing with patients within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues as necessary, and also welcome clients and escorts to the hub directing them as required.
• Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client\'s episode of care.
• Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
• Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary.
• Provide admin support for safeguarding in the hub.

About us

British Pregnancy Advisory Service (BPAS) is the UK\'s largest independent women\'s reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• 34 days annual leave per year
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Job responsibilities

There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review.

Further Information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please don\'t hesitate to get in touch we\'re happy to help.

Once trained and following a successful probation, this role will become a mixture of hub and home working more will be discussed at interview

Salary: £28,050 to £31,074 (£14.98 - £16.60p/h) per annum, pro rata for part time hours (inclusive of OLW)

Shift Pattern: 15 hours per week

• Tuesday & Thursday - 09:00 to 17:00

Interested so far? Don\'t delay, apply today!

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References

All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2

Experience

• Experience at telephone and reception procedures
• Administration experience gained in an office environment
• Understand clerical procedures including the checking of documentation
• Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
• Experience of dealing face to face and via telephone with patients who may be angry or upset, within a care environment

General

• Do you support a woman\'s right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
• This role is working 15 hours per week on Tuesdays and Thursdays at our hub in Richmond (TW1 2AR). Can you commit to this work pattern?
• Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£28,050 to £31,074 a yearpro rata - Depending on skills & experience