Admin Assistant

Welford Healthcare Ltd; West Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare services provider in England is seeking an Admin Assistant to ensure a warm reception and support the Home Manager. The role requires strong communication skills and a passion for customer service, with responsibilities including greeting visitors, maintaining a welcoming environment, and managing feedback. Candidates should be educated to GCSE level or higher and have experience in an admin role.

Benefits

Comprehensive induction programme

Ongoing training and development

Workplace pension

Eligible for Blue Light Card

Free DBS

Free Uniform

Qualifications

• Experience in working in an admin/reception capacity.
• Ability to maintain professional composure at all times.
• Action oriented with a passion for working effectively.

Responsibilities

• Provide a professional meet and greet service to all visitors and callers.
• Ensure the reception area is well maintained and welcoming.
• Collect and report customer feedback to the Home Manager.

Skills

Strong written and verbal communication skills

Excellent listener

Computer literate

Education

Educated to GCSE level or higher

Job description

Salary: £12.25 per hour

Hours: Bank

Location: Stretton Hall Nursing Home, Church Stretton

About The Role As The Admin Assistant

We are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.

As the Admin Assistant, you will provide a professional and friendly meet and greet service within the Nursing Home. You will be driven by a real passion for providing excellent customer service.

You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities Of The Receptionist

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Education, Skills And Experience

We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.

• Educated to GCSE level or higher
• Experienced in working in an admin/reception capacity
• Experienced in working in a commercial mindset
• Able to maintain professional composure at all time
• Action orientated with a passion for working in an effective and timely manner

Benefits

• Comprehensive induction programme
• Ongoing training and development
• Workplace pension
• Elligible for Blue Light Card
• Free DBS
• Free Uniform