Admin Assistant

The Cinnamon Care Collection; Stourbridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A top care home group in Stourbridge is seeking a part-time Administration Assistant/Receptionist to cover annual leave and ad hoc sickness. The successful candidate will be the first point of contact, requiring excellent customer service and IT skills. Responsibilities include reception duties, HR-related administration, and support for recruitment tasks. Hours are typically 9 am - 5 pm on scheduled shifts, making organization and communication crucial for this role. Competitive pay with company benefits included.

Qualifications

• Experience in a reception or administrative role.
• Strong attention to detail and ability to multitask.
• Good written and verbal English.

Responsibilities

• Welcome and greet visitors professionally.
• Answer telephone and respond to inquiries.
• Assist with recruitment tasks.
• Organize internal meetings.
• Maintain tidiness of the reception area.

Skills

Excellent customer service skills

IT literacy

Professional telephone manner

Good communication skills

General administration knowledge

Job description

Administration Assistant / Receptionist

£12.39 per hour plus company benefits

Part time - Weekend Shifts

A Top 20 Care Home Group 2025!

Awarded One Of The ‘UK’s Best Companies To Work For’

Parkfield Grange is a luxurious 80 bedded residential and dementia care home situated in Stourbridge.

Overview

We are looking for an Administration Assistant / Receptionist to work on an 'as and when' basis to cover annual leave and Ad Hoc sickness. You will be the first point of contact at the home and this role requires someone who has a range of skills with good IT experience and attention to detail. Rotas are worked out in advance so you will be given notice of which days / weeks you'll be needed to work. The hours of work will be 9am - 5pm.

In addition to reception duties you will provide additional administration support to the HomeAdministrator on a daily basis - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors' book and the person’s identity is checked as far as reasonably practical.
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties.
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents.
• Organise internal meetings and ensure that any requirements have actioned.
• Coordinate the staff meal process as applicable to the individual home.
• Respond to any emergency situations as requested by the home.
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification

• Excellent customer service skills.
• IT literacy – competent with the use of systems.
• Previous telephone experience.
• Professional telephone manner.
• Knowledge of general administration.
• Good communication skills.
• Neat and well presented.
• Excellent written and verbal English.