Admin Assistant

Pennine Care NHS FT; Rochdale; On-site; GBP 20,000 - 28,000; Full time

Job summary

A community-based mental health service in Rochdale seeks an administrator to join their #Thrive team. Responsibilities include maintaining patient records and logging referrals. Candidates should hold qualifications to NVQ II level and have experience in a medical setting. This role requires excellent communication and organizational skills, with a commitment to supporting children and families in the community.

Benefits

Generous annual leave

Flexible working opportunities

Access to Continued Professional Development

Health and Wellbeing activities

Access to staff discounts

Qualifications

• Experience within a medical environment is required.
• Understanding of child and adolescent mental health issues.
• Ability to handle sensitive information with discretion.

Responsibilities

• Provide administrative support to the #Thrive Team.
• Ensure maintenance of patient health records.
• Log all new referrals onto the Paris system.

Skills

Effective communication (verbal and written)

Good interpersonal skills

Ability to work under pressure

Organisational skills

Time management

Education

Qualifications or experience to NVQ II level

PDCMS or similar qualification

NHS experience

ECDL

Job description

The post holder will work as a member of #Thrive for Heywood, Middleton, Rochdale (HMR) CAMHS, located in the heart of the community in Rochdale.

#Thrive is a dynamic, community-based mental health and emotional wellbeing service supporting children, young people, and families across HMR. We believe in early help, accessible support, and working in partnership with our local communities to improve mental health outcomes for all.

Main duties of the job

Provide administrative support to the #Thrive Team.o Ensure the provision of support to the administrative lead and the wider #Thrive team which includes processing of referrals,o Log all new referrals onto Paris, allocating these to caseloads when authorised.o Input all new patient demographic data onto the PARIS system.o Maintaining patient health records, ensuring that patient information is up to date and the records are kept in good order, with replacement records generated when the condition requires.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Job responsibilities

Create and achieve a balance in the workload by prioritising work as necessary and monitoring the situation on a daily basis. Maintain information systems including Paris in accordance with directives from the Clinical Lead / Operational Coordinator. To support the booking system, ensuring all appointments and client information is recorded on Paris. To report any potential problems to the #Thrive Team Leader

Person Specification

Education/Qualifications

• Qualifications or experience to NVQ II level.
• PDCMS or similar qualification
• NHS experience
• ECDL

Experience

• Highly motivated
• Pragmatic
• Problem-solving skills
• Previous experience of personnel and workload management
• Experience within a medical environment
• Ability to demonstrate effective utilisation of resources.
• Previous experience within mental health teams

Knowledge

• Under-standing of child and adolescent mental health issues

Skills and Abilities

• Effective communication (verbal and written)
• Skills in order to communicate with all levels of the organisation
• Able to handle sensitive information with utmost discretion.
• Good interpersonal skills in order to liaise effectively with people at all levels.
• Able to work to deadlines and under pressure.
• Able to work on own initiative without close supervision
• o Capable of prioritising and organising own workload
• Able to work as a member of a team.
• Excellent organisational skills
• Good time management.

Work Related Circumstances

• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.