Admin Assistant

Linnaeus Group; Market Weighton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary group is seeking an Admin Assistant to join their client care team. You will support clients and clinical teams in a busy environment, handling calls, directing inquiries, and maintaining accurate records. The ideal candidate will have strong organizational and communication skills, with experience in veterinary administration being a plus. You will enjoy a supportive practice and a range of benefits, including holidays and wellness programs.

Benefits

5 weeks holiday + bank holidays

Additional paid day off for your birthday

Enhanced equal family leave

Enhanced sickness policy

Extensive learning and development programmes

Progression opportunities

Staff discount schemes

Recruitment reward scheme

Wellness package

Employee Assistance Programme (EAP)

Gym membership discount

Cycle2Work scheme

Eye care vouchers

Flu vaccine voucher

Qualifications

• Experience in a veterinary administrative role is desirable.
• Be highly organized with the ability to prioritize.
• Experience of working under pressure.

Responsibilities

• Support clients, patients, and clinical teams in our busy group.
• Answer telephones and direct messages.
• Resolve billing issues professionally.

Skills

Teamwork

Communication skills

Organizational skills

Problem solving

Decision-making

Job description

We have an exciting opportunity for an Admin Assistant to join the client care team at Wicstun Vets and assist with the day to day of our busy 24-hour hospital, and two branch surgeries. Your role and responsibilities You must be able to work as part of a team as well as independently in supporting our clients, patients, and clinical teams in our busy practices. This is a rewarding and challenging role that will require teamwork and dedication. This is an exciting time to join Wicstun Vets - joining the support team will allow you to work within an exceptional team - ensuring our patients receive the best possible care.,

• To work as part of a team as well as independently supporting our clients, patients, and clinical teams in our busy group.
• Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details.
• Monitoring practice email and directing enquiries to the relevant department
• Accurately inputting patient data to the computer system as required
• Dealing with all general enquiries, explaining procedures in place and making new and follow up appointments.
• Advising clients of relevant charges, taking payments and providing receipts and invoices where applicable.
• Contact clients via phone, email, and written correspondence to chase overdue payments.
• Resolve billing issues or disputes professionally and compassionately
• Maintain accurate records of all communications with clients
• Holiday/sickness cover for the Client Care Team including reception duties
• Experience in a veterinary administrative role is desirable
• Be highly organised and with the ability to prioritise along with problem solving skills
• Excellent communication skills including difficult conversations
• Experience of working under pressure
• Possess sound decision-making skills and ability to work under own initiative
• Have a professional, polite, assertive telephone manner
• Excellent written communication skills
• 5 weeks holiday + bank holidays
• Additional paid day off to celebrate your birthday
• Enhanced equal family leave
• Enhanced sickness policy
• Extensive learning and development programmes
• Progression opportunities
• Staff discount schemes
• Recruitment reward scheme
• Wellness package, including
• Employee Assistance Programme (EAP)
• Gym membership discount
• Cycle2Work scheme
• Eye care vouchers
• Flu vaccine voucher

Wicstun Vets - With an excellent support team in place, you'll be able to concentrate on what you do best in a friendly and supportive practice.